Freelancer profile translated to English.

Description

🚀 Senior Strategic Account Manager & Sales Ops | MIAGE Expert

19 years of experience at the intersection of sales performance and technical expertise.

I support Scale-ups and Large Accounts in transforming their business potential into sustainable revenue. My MIAGE background allows me to align your Sales, Product, and IT teams: I speak the language of developers (SaaS, QA) while driving C-Level strategies.

🎯 My 3 levers of intervention:

1. Sales Operations & CRM (HubSpot Expert)

I build your sales engine to make it scalable:

- Audit and structuring of sales pipelines.

- Process automation to free up sales time.

- Performance monitoring through actionable KPIs and dashboards.

2. Strategic Account Management & Retention

Management of complex and international portfolios (L'Oréal, Sanofi, Ubisoft, Proximus...).

- Upsell and Cross-sell strategies to maximize LTV (Lifetime Value).

- Revenue security: maintaining a churn rate < 5%.

- Negotiation of high-stakes framework agreements.

3. Tech & Business Alignment

- Software Quality (QA) expertise to lend credibility to the technical offering.

- Translation of complex business needs into viable technical solutions.

- Holistic vision derived from my roles as Country Lead and Senior Manager.

📈 Concrete results:

- **Growth**: Transition from a portfolio of €0 to €3.6M in annual revenue.

- **Scale**: Structuring of Sales Ops departments for hyper-growth companies.

- International: Management of global accounts and cross-functional teams.

💡 Why work with me?

My approach is direct and **ROI**-oriented. I don't sell man-days, I sell solutions to unlock your growth.

📍 Based in Aix-en-Provence | Mobile in PACA | Full Remote preferred.

Ready to scale up? Let's discuss your challenges in an initial conversation.

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 50km)

UNGUESS
Senior Strategic Account Manager & Market Lead France
SOFTWARE PUBLISHING
September 2023 - April 2025 (1 year and 7 months)
Aix-en-Provence, France
Italian SaaS Platform & Crowdtesting Scale-up (QA, UX / UX Research, Ethical Hacking) – Launch of French market.

> Go-To-Market Strategy: Launched French commercial operations. Defined ICP (Ideal Customer Profile) and structured prospecting sequences (Value Proposition).

> Full-Cycle Sales: From prospecting (hunting) to signing (closing) and onboarding (CSM) of the first strategic clients (Sanofi, Schneider Electric, Kiabi, etc.).

> Sales Ops & CRM: Configuration of HubSpot for the French market (Pipelines, Dashboards) and implementation of weekly reporting processes.

> Evangelism: Representing the brand at tech events and webinars to generate qualified leads.

> Connector & Cross-Sell expertise: Bridge between Unguess and Ferpection, acquired in 2025 for integration, synergy development, and recruitment and onboarding of the SDR unit.
Hubspot CRM Strategy Sales Operations Revenue Operations Strategic Account Management
STARDUST / CTG Group
Senior International Account Manager
DIGITAL AND IT
March 2019 - July 2023 (4 years and 4 months)
Aix-en-Provence, France
European leader in QA & Testing (SaaS + Crowdsourcing). Promoted to manage the company's most important international accounts.

> Portfolio expansion (€3.6 million): Management of a strategic portfolio that grew from €0 to €3.6 million in signed revenue in three years (Biogen, Orange, L'Oréal, Ubisoft, Wella, Proximus, etc.).

> Connector & Cross-Sell expertise: Identification and closing of opportunities for synergies between StarDust and parent company CTG (hybrid solutions: testing + expert staffing).

> Retention & Growth: Managed 150+ active clients, increased average basket size and secured annual renewals (retention rate > 90% on key accounts), and tripled ARR on key accounts by aligning the challenges faced by VP Engineering/CTO with operational reality.

> Delivery Coordination: Cross-functional management of technical teams (up to 30 QA experts) to ensure delivery in accordance with the SLAs sold.

> Crisis Management: Transformation of "at-risk" accounts into promoters through structured governance (quarterly reviews, corrective action plans).
Sales Ops Revenue Operations Strategic Account Management Business Analysis Hubspot
STARDUST TESTING
Senior International Project Manager & CSM
DIGITAL AND IT
January 2017 - March 2019 (2 years and 2 months)
Aix-en-Provence, France
Operational role and customer satisfaction. Promoted to manage the most complex international accounts, improve delivery and support the sales force.

> Operational Excellence: Orchestration of high-speed QA campaigns (Web/Mobile/IoT) with agile teams (3 to 30 testers) and a community of 3,000+ testers.

> Delivery Ops: Continuous improvement of operational processes and deliverables that directly impact satisfaction and contract renewals.

> Tech/Biz interface: Translating clients' business challenges into technical test plans for production teams.
Delivery Ops Customer Success Management QA Manager Business Analysis