Freelancer profile translated to English.

Description

📌 With 17 years of IT experience, passionate about creating value and optimizing processes for increased efficiency, from technology to governance, from databases to cybersecurity, from BI to FinOps, I can assist you with:

▶️ Managing your IT service providers or maintenance contracts (Service Delivery Management / Contract Management)

▶️ Managing your IT projects

▶️ Building and transforming your IT roadmaps

💪 My strengths are:

▶️ Critical thinking

▶️ Proactivity

▶️ Communication

▶️ Leadership

▶️ Decision-making

▶️ Dynamism

💡 My key achievements:

▶️ Steering the governance activities of the Global Delivery Center Teamwork (with nearly 200 consultants worldwide)

▶️ Managing contracts and client relationships with international companies such as Serge Ferrari, Veolia, and Longchamp

▶️ Creating and specializing run governance teams (Service Delivery Management, FinOps Governance, Cybersecurity Governance, Transition Management, Technical Coordination, Business Intelligence)

▶️ Implementing quality processes (including training) and creating contractual annexes (PAQ, PAS, service level agreement)

▶️ Integrating several client accounts into the Service Center

▶️ Project management for the design and construction of a SAP FC infrastructure for a major financial application at VEOLIA

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km)

TeamWork
Delivery Manager
November 2022 - Today (3 years and 7 months)
Saint-Priest, France
Steering the governance activities of the Global Delivery Center (over 20 consultants)
- Service Delivery Management
- Transition Management & Technical Coordination
- Cybersecurity Governance
- Lead, Governance & FinOps Consultant

Process & Quality Practice Leader
- Creation of training material for service center consultants on quality, FinOps, and Cybersecurity best practices
- Redesign of service level agreements (SLAs/KPIs, service catalogs, RACI, etc.)
- Problem management for on-call incidents
- Automation of steering committee and technical committee generation (PowerBI)
- Structuring the client integration process into the service center (transition project management)
- Reframing of ITSM interface project (writing functional specifications, designating a project lead, defining tools and objectives)

Contract Management / Client Relations
📌 Engagement Manager (Serge Ferrari) - Since February 2023
📌 Contract Manager (Air Liquide) - Between July 2023 and March 2024

Creation of teams / Specialization of run governance roles
- Cybersecurity Governance -> Job description creation, associated offering & growth
- FinOps Governance -> Job description redesign, associated offering & growth

Management
- Weekly meetings dedicated to operational topics and professional development
- Career plan monitoring (including training plan delegated to a team member)
- Bi-annual meeting to share the action plan derived from company strategy
- Organization of team-building events
TeamWork
Steering & Excellence Management - Run Manager
October 2021 - October 2022 (1 year and 1 month)
Saint-Priest, France
Steering the governance activities of the Global Delivery Center
- Service Delivery Management
- Transition Management & Technical Coordination

Contract Management / Client Relations
📌 Veolia Account Manager - Between March 2022 and January 2023
TeamWork
Service Delivery Management Team Leader
November 2019 - January 2022 (2 years and 3 months)
Saint-Priest, France
Practice Leader Service Delivery Manager for TWAS (Paris) and TWSI (Saint Priest).

Industrialization and standardization of contract management processes
- Creation and update of the Quality Assurance Plan (PAQ)
- Creation and update of the Security Assurance Plan (PAS)
- Creation of the service level agreement annex

Creation of SDM management tools
- Steering committee & technical committee template
- Communication templates for P1 incidents, changes
- RCA template following P1 incidents
- Profitability tracking tool

Internal communication
- Creation and distribution of an internal newsletter on client monitoring and continuous improvement plan driven by SDMs

+ Operational Manager in charge of supporting technical teams for the organization and continuous improvement of the managed technical scope (Nov. 2019 - Jan. 2021) (same missions without management role).