Freelancer profile translated to English.
Back to original languageAbout Jérémie
Having worked as a technical project manager, product owner, and operations director for software publishers, I can get involved in all aspects of software creation, production, publishing, project management, maintenance, and marketing for large corporations and the general public.
My early experiences in digitizing business processes in various contexts (QHSE, Operations, Legal, Sales, Purchasing, Internal Control) and sectors (Energy, Construction, Tech, Hospitals, Government) have given me a global vision of the company and the ability to adapt to different situations. Although software is my core competency, I naturally manage all types of projects/teams.
I also had the opportunity to participate in growth phases where I recruited, trained, and structured international cross-functional teams. As these periods were often complex and full of surprises (!), I developed my creativity and adaptability to face all challenges.
With a technical background, I can have higher quality exchanges with development teams or even handle small tasks myself to unblock situations. I started as a developer (MySQL, HTML/CSS/JS, Talend, JasperSoft) and I still develop for personal projects (React Native, Laravel).
French
Native or bilingual
English
Fluent
Portuguese
Native or bilingual
Spanish
Basic
German
Basic
Can work on-site
Paris (up to 50km)
Experience
- My Life in a BookProduct Owner / IT Project ManagerE-COMMERCEFebruary 2024 - January 2026 (1 year and 10 months)Paris, FranceMy main mission was to manage a cross-functional team (Front/Back/Ops/HTML Devs, UX/UI, QA, Illustrator) to ensure the development and launch of the new version of the My Life in a Book writing platform.In parallel, I was involved in managing/executing several diverse projects related to the product, brand, support, and IT.Languages
- English
Writing Platform- Implementation of Agile development and QA Testing (Xray) processes (JIRA)
- Management of 4 developers (Vue.js/Node.js/MongoDB/Puppeteer) and 1 DevOps
- Complete functional specifications based on existing analysis, user backlog, support feedback, competitor analysis, and short/medium/long-term product strategic directions (Confluence)
- User journey design with an UX/UI designer (Figma)
- Change management for 100k existing users
- Infrastructure change to AWS (ECS/Lambda, CloudFront, Cloudwatch,...)
AI Chatbot for Support- Functional architecture of ticket processing logic
- Knowledge base creation
- Ticket automation rate above 80%
- Technologies: OpenAI, Claude, Heroku, ElasticSearch, DeepEval, Python/Langchain/llamaIndex
Support Manager- Management of an offshore support team of 14 agents
- Onboarding of 10 agents to reinforce the team for Black Friday and Christmas
E-commerce Redesign- Development of a new Shopify site to integrate rebranding, multilingual capabilities, and new books
- Development of the new site's screens with a conversion optimization company
Rebranding- Management and participation in the brand's rebranding with the agency Lovework Studio (AUS)
Trustpilot- Development of Zapier flows for review collection
- Negative review management process (responses, improvements,...)
New Products- Development of 3 new books
- Cube SolutionsProject ManagerLOGISTICS AND SUPPLY CHAINMay 2023 - February 2024 (9 months)Paris, FranceManaged the deployment project of the new version of Space Planning for a major client based in Portugal.Sector:
- Mass Retail
- Category Management, Macro/Micro-Planning
- Supply Chain
Languages:- English
- Portuguese
Project Management- Schedule Monitoring
- Steering Committees
- Coordination Committees
- Daily Meetings with Client Project Teams (Project/Business/IS)
Functional- Requirements Gathering with the Business Team
- Writing Functional Specifications (User, Business Processes, and Specific Developments)
- Business Process Configuration
- Delivery of Specific Developments
- User Training
- Support for the Business Team in Acceptance Testing
- Handling Feedback
Technical- Technical exchanges with the IS department for the new version installation (Windows Server, PostgreSQL)
- Data Migration: Writing PostgreSQL migration scripts, business data migration scripts with Space Automation
- G2DéveloppementChief Operating OfficerSOFTWARE PUBLISHINGMarch 2019 - December 2022 (3 years and 9 months)Paris, France
- Responsible for the entire project and software delivery process to our 200 clients with a team of 8 project managers and 5 developers
- Establish a relationship of trust with client decision-makers and stakeholders / Oversee project specifications, directions, schedules, and contract compliance
- Hire project managers and subcontractors (developers, UI/UX, marketing, SEO, DPO) / Ensure technical excellence and client satisfaction from onboarding to continuous improvement and team training / Set and monitor monthly objectives for project managers to ensure performance / Design new processes after acquiring a competitor
- Prepare financial forecasts for project delivery
- Ensure the company complies with the European General Data Protection Regulation (GDPR) for our clients' personal, governmental, and health data
- - Work with the SEO team to increase leads (technical, AdWords & content)
Reviews
K
Karim
MLIB
Reviewed on 5/2/2024
Jérémie is a major asset to our company. As project manager for the redesign of our web application, he demonstrated a remarkable ability to independently manage all aspects of the project while effectively coordinating the various teams involved. His quick and thorough understanding of our strategic challenges was crucial to the project's success. Furthermore, his excellent interpersonal skills greatly facilitated interactions within the team as well as with our external partners. His contribution is undeniably valuable for our progress and long-term goals.
David
Cube Solutions
Reviewed on 8/14/2023
Excellent contact with Jérémie. As a project manager, he perfectly fulfilled his mission. In addition, he followed up on user testing by assisting the business team in validating new features. He quickly grasped the concepts of the software we use, which was extremely beneficial throughout the project.
Recommendations
HR
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Education
- Maths SUP/SPE, Mathematics & PhysicsLycée François René de Chateaubriand2010Maths SUP/SPE, Mathematics & Physics
- Master's Degree, Engineering in Optics and PhysicsInstitut d'Optique2014Master's Degree, Engineering in Optics and Physics