Freelancer profile translated to English.
Back to original languageAbout Jérémie
I intervene as a functional consultant on Salesforce, a CRM tool. My goal is to help you clarify your real needs regarding customer service and business processes, and to follow their translation into Salesforce.
I am comfortable in all exchanges that may arise in my missions, whether they are business, technical, or architectural.
My watchwords: adaptation (of my communication according to my interlocutors), anticipation (of the schedule, technical constraints), integration (propensity for teamwork) and technical rigor (based on Salesforce knowledge - 11x certified, over 8 years of experience).
Do not hesitate to contact me for your next challenges.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km), Meudon (up to 10km)
Experience
- AxaBusiness Analyst Salesforce - Service & Experience Cloud (Freelance)AUTOMOBILESeptember 2022 - February 2023 (5 months)92150 Suresnes, FrancePrefikar - Automotive claims management.*Requirements gathering, work monitoring and testing.*Monitoring and implementation of a claims communication system to the insured via emails and SMS
- Natixis Corporate & Investment BankingBusiness Analyst Salesforce (Freelance)BANKING AND INSURANCEAugust 2021 - August 2022 (1 year)Paris, France*Business requirements gathering.*Management of their implementation in the Salesforce tool (alignment with sprints, team monitoring, technical recommendations, acceptance testing), training. Regions: EMEA, APAC.*Reorganization of opportunities (transition to flows, decommissioning of Process Builders and Workflow Rules).*Work on leads (desktop and Salesforce mobile application).*Work on an approval process for accounts via a third-party application and its communication with the CRM.
- EurazeoSalesforce Consultant - Sales Cloud (Freelance)DIGITAL AND ITFebruary 2021 - June 2021 (4 months)Paris, France*Optimization of the Salesforce organization and the data hosted in the CRM. Regions: France - UK - United States.*Reorganization of Business Units and adaptation of data visibility accordingly.*Creation of a system for generating on-demand PDF files: most influential sectors, most influential countries, sorting of highest transaction amounts.
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Education
- General Engineer's degree - Master's degree, Virtual PrototypingArts et Métiers ParisTech - National Engineering School of Arts and CraftsDiplôme d'ingénieur généraliste - Master's degree, Prototypage virtuel
- Mathematics, Physics, Chemistry, Engineering sciences, languagesPreparatory classes for Grandes ÉcolesMathématiques, Physique, Chimie, Sciences de l'ingénieur, langues