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Jérémie D.JD

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Freelancer profile translated to English.
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About Jérémie

A professional in works management and customer relations, I have been assisting individuals and companies for several years in the coordination, monitoring, and success of their projects.
Currently a Works Manager at Dynaren, I am involved in the complete organization of construction sites: from initial diagnosis to final delivery.

I ensure a fluid, clear, and professional experience for both clients and technical teams.

🔹 My expertise
• Coordination and monitoring of works
• Management of stakeholders (craftsmen, technicians, subcontractors)
• Schedule and priority management
• Quality control & compliance of interventions
• Client support: listening, advice, transparency
• Management of unforeseen events and rapid problem-solving

🔹 My vision of the profession

My approach is based on communication, rigor, and reliability. Each construction site should offer a simple and reassuring experience for the client, with precise monitoring and clear information at each stage.

🔹 What I bring
• A single point of contact, available and responsive
• Effective coordination between teams
• Impeccable execution quality
• A human, transparent, and professional client relationship
• The ability to manage complex situations and find quick solutions
  • French

    Native or bilingual

  • English

    Conversational

  • German

    Basic

Remote only
Primarily works remotely

Experience

  • Dynaren Assistance,
    Experienced Works Manager (Permanent Contract)
    BANKING AND INSURANCE
    December 2023 - Today (2 years and 6 months)
    Lyon, France
    Home claims management
    Partner portfolio management
    Incoming call management
    Client portfolio management
    Risk Management Organization Customer Service Insurance Claims Management
  • PRO BTP,
    Medical Expenses Manager (Fixed-Term Contract)
    CIVIL ENGINEERING
    March 2023 - June 2023 (3 months)
    Lyon, France
    Incoming call management
    Client portfolio management
    Level 1 medical expense reimbursement management
    Customer Service Mutual Insurance Construction and Public Works B2C Customer Relations
  • Kalitys,
    Marketing Assistant (Apprenticeship)
    SOFTWARE PUBLISHING
    July 2021 - August 2022 (1 year and 1 month)
    69100 Villeurbanne, France
    Database management
    Marketing targeting
    Client portfolio management
    Customer follow-up and loyalty
    Customer Relations B2B Loyalty Operational Monitoring Organization

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Education

  • Professional Bachelor's Degree in MACOM
    University of Burgundy
    2022
    Licence Professionnelle MACOM
  • BTS NDRC
    Lycée Polyvalent Jacques Brel
    2021
    BTS NDRC

Skill set

Categories

  • Other