Freelancer profile translated to English.
Back to original languageAbout Jeoffrey
Zendesk and Freshdesk, but finally well configured, to reconcile customer satisfaction and enjoyment.
Founder of Kared, the first Zendesk and Freshdesk "clinic" with a collective of recognized customer relationship "doctors" 🏥
+150 consultations
+95% renew their trust
Today's menu:
- Initial Zendesk / Freshdesk implementation
- Zendesk / Freshdesk reconfiguration and optimization
- AI adoption for clients and employees
- Outsourcing support
- Internationalization support
- Mentoring on leveraging current trends
- Customer service quality improvement initiatives
Why work with me?
- 20 years in customer relations around the world
- Independent (truly) not tied to any vendor
- Author of +40 conferences on customer experience
- Knowledge sharing for 5,000 followers
- Two-time winner of the Qualiweb Trophy
I'm not one of those agencies that have never set foot on the ground but claim to be able to advise you. Sorry, I just laughed a little too loud.
I've been in the trenches and transformed them for 15 years.
That's why we'll speak the same language and move forward effectively in the right direction.
Remember that, whatever you're told, software is just a lever for optimization in a broader strategy, not the sole solution.
I don't accept the French social security card 🤷🏻‍♂️
French
Native or bilingual
English
Native or bilingual
Can work on-site
Paris 7e Arrondissement (up to 10km)
Experience
- KaredSolopreneur / Customer Relations Expert + ZendeskCONSULTING AND AUDITSApril 2022 - Today (4 years and 3 months)Paris, FranceI support companies in transforming their customer relations by focusing on excellence through technological innovation and operational architecture.This role has led me to work with numerous leading players in their industries in France, the United Kingdom, and the United States.
- FreelanceZendesk Expert + IntegratorCONSULTING AND AUDITSJanuary 2022 - Today (4 years and 7 months)Paris, FranceZendesk expertise (configuration + reconfiguration + training) with numerous interventions for leading companies.
- JaphyVP Care & RetentionAGRICULTUREOctober 2020 - May 2022 (1 year and 7 months)Paris, FranceManaged customer relations and retention teams for a startup after a funding round. Built and managed services.
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Education
- Master 2 Management and Quality of Customer RelationsParis-Saclay / University of Versailles2021Management de la Relation Client et de sa Qualité.