Jens Ruppenstein

Are you looking for a collaborator to retain your international clients and grow your business? Even though I am starting out as a Customer Success Manager, I know how to help you. Thanks to my certified training, I can create a smooth onboarding journey for your clients, guide them in adopting your solutions, and implement actions to prevent churn. By closely monitoring metrics such as NPS or usage rates, I ensure your clients get the most value out of your product right from the start.

My strength is simple: I am new to the CSM role, but I have over ten years of experience in customer relations and sales coordination. Originally from Germany and living in France, I perfectly understand multicultural environments. I am trilingual, speaking fluent German, French, and English, and I also speak Swiss-German. These languages are my greatest asset for building true relationships of trust with clients worldwide and working smoothly with all your internal teams.

In my work, I am used to managing concrete projects and preparing clear documents. I have already worked on creating user guides to help clients adopt technical products, and I have facilitated meetings and workshops. I also know how to build CRM dashboards to track activity, analyze client needs, prepare sales proposals, and write guideline sheets or procedures for a network of subsidiaries.