Freelancer profile translated to English.

Description

I offer automation services to help businesses provide a smooth, professional, and responsive experience to their clients and users.

With excellent computer skills, versatility, and determination, I quickly adapt to different tools and work environments. I effectively integrate your processes to ensure a structured and high-quality customer service.

🔧 My services:

Technical assistance and proactivity, Client back-office and automated chat support

Automation of follow-ups, scheduling, and interventions (after-sales service, support)

Emailing and prospecting automation

💡 My goal: To save you time while improving the quality of your customer service.

Available quickly – serious work, fluid and professional communication.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Conversational

Workplace preferences

Can work on-site

Marseille (up to 50km)

Nextalk
Telephone Advisor in Banking Opposition
TELECOMMUNICATIONS
October 2021 - November 2021 (1 month)
Aix-en-Provence, France
Interpersonal skills Listening skills Confidentiality Responsiveness Needs analysis
National électronique Service
Hotline Agent
TELECOMMUNICATIONS
February 2021 - July 2021 (5 months)
Saint-Cyr-en-Val, France
Prospect identification, Call qualification, Creation of computer files, Management of after-sales service and disputes, Diagnosis and resolution of online electronic device malfunctions.
Analytical skills Listening skills Customer service After-sales service Organization Interpersonal skills Appointment setting Writing skills Problem solving After-sales service Customer follow-up Sense of organization Insurance Contracts