Freelancer profile translated to English.

Description

Do you need someone to respond to your clients quickly, keep your inbox under control, and take daily tasks off your plate from day one?

I'll take care of that.

I offer direct support as a virtual assistant and customer service so you don't lose sales or time answering messages, managing emails, or resolving repetitive issues.

I work quickly, organized, and straightforwardly. I adapt to your tools and processes in a short time and start contributing from day one.

I can help you with:

Customer support via chat and email (quick response and follow-up)

Issue and customer query management

Inbox organization and cleanup

Daily administrative support

Data updates and repetitive tasks

Operational support for businesses that need agility

I don't offer complications or long processes: I offer execution, order, and speed.

If you need someone reliable to offload work and improve your customer service, I can start immediately.

Languages

Catalan
Native or bilingual
Spanish
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Remote only

Primarily works remotely

Sport Hotel Hermitage 5* (The Leading Hotels of the World)
Reservations Agent
January 2024 - Today (2 years and 7 months)
Andorra la Vella, Andorra
Personalized customer service (email and phone) in various languages. Preparation of occupancy reports and reservation charts. Complaint management and VIP customer service. Support and supervision of reception tasks.
Customer Service Customer Communication Multichannel Support (email / phone / messages) VIP Client Management Incident and Complaint Resolution
Delfín Verde Resort
Reception Supervisor
January 2023 - January 2024 (1 year)
Castillo de Aro, Spain
Creation of reception schedules. Reservation management and customer service. Complaint resolution and incident tracking. Review of planning and support in revenue decisions. Personalized customer service via email and phone. Preparation of occupancy reports and reservation tracking. Coordination with other departments to optimize the customer experience.
Customer Service Incident and Complaint Resolution Revenue Operations Schedule Creation Incident Resolution
Camping Valldaro
Receptionist
January 2020 - January 2022 (2 years)
Castell-Platja d'Aro, CT, Spain
Check-ins, check-outs, and incident management. Preparation of occupancy reports and reception schedule coordination. Supervision of arrivals/departures and coordination with housekeeping. Social media management and digital customer service.