Freelancer profile translated to English.

Description

Product Manager in B2B SaaS publishing, with prior experience in Customer Success. I combine a good understanding of product issues and customer relations to help my contacts clarify a need, frame a spec, or audit a product friction point.

I conduct my missions asynchronously: written deliverables (specifications, user stories, audit reports, documentation), written exchanges or voice messages, availability in the evening and on weekends. This organization allows me to provide a rigorous and responsive perspective, without the usual scheduling constraints of traditional service delivery.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

360Learning
Product Manager
SOFTWARE PUBLISHING
April 2025 - Today (1 year and 4 months)
Led product feature initiatives in collaboration with technical and commercial teams
Defined user needs and expectations through interviews with clients and internal stakeholders
Produced product specifications and communications in both French and English for internal and external audiences
Coordinated with development teams and validated deliverables through user acceptance testing (UAT) prior to production release
Partnered regularly with Customer Success teams on escalations, roadmap prioritization, and functional enablement
Project Management Functional Specifications Product roadmap Customer Success Management
360Learning
Customer Success / CSP
SOFTWARE PUBLISHING
April 2020 - April 2025 (5 years)
Supported client accounts to drive platform adoption, maximize customer outcomes, and help them achieve their business and learning objectives
Collaborated closely with key stakeholders and internal teams to optimize platform usage, increase engagement, and grow accounts
Acted as a liaison between client needs and product/engineering teams
Customer Success Management Project Management Functional Specifications Needs Framing 360learning
Bollore Transport et Logistics Corporate
HRIS Project Manager (In house systems)
LOGISTICS AND SUPPLY CHAIN
February 2019 - April 2020 (1 year and 2 months)
Contributing to the optimization of the HR Information Systems by collaborating with both the business and the IT teams
Partner with our Operational HR managers to audit, analyze and translate their business needs in information systems needs (from workflows/specifications to change management
Ensure the implementation of the projects by coordinating the project teams, leading workshops and project meetings
Maintain systems up to date by working with the HR stakeholders in solving issues and implementing change requests
Web Project Management Web Project Management Functional Specifications feature-definition HRIS Project Manager