Freelancer profile translated to English.

Description

Hello, I'm Jennifer 👋, with over 15 years of professional experience 💼, I specialize in supporting entrepreneurs and artisans. My goal is to help you focus on what truly matters: your core business 🎯. By delegating certain tasks, you will save time ⏰, generate added value, and foster the growth of your business 🚀.

With my expertise in administrative 📑 and commercial 💡 management, I help you optimize your processes and organize your daily life. I also specialize in optimizing customer service 🤝, which is essential for retaining and satisfying demanding clientele.

As a content creator 📱, I offer services for creating and planning content on social media, an essential lever for improving your visibility and engagement in a constantly evolving digital environment 🌐.

My mantra: "Don't let yesterday take up too much of today." Every day is a new opportunity to progress and innovate ✨. It is this philosophy that I apply to help my clients overcome obstacles and focus on what makes a difference.

I am committed to being a reliable and strategic partner to help you overcome your challenges and achieve your goals effectively 🎯. Do not hesitate to contact me to discuss your needs. Together, let's make your projects a reality! 💬

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational
Spanish
Conversational
Portuguese
Basic

Workplace preferences

Remote only

Primarily works remotely

Inovelec
Account Manager
TECH
April 2023 - Today (3 years and 2 months)
~ Customer relationship management aimed at full customer satisfaction and loyalty
~ Monitoring the proper execution of deals (orders) taking into account supply constraints, technical constraints, and negotiated commercial conditions
~ Mastery of the client's and the company's contractual commitments
~ Management of client risks (payment limits, stock, profitability...)
~ Monitoring and steering of client needs (KPI: OTD and market monitoring)
~ Budget commitment monitoring
~ Portfolio development by staying attentive to commercial opportunities
Planning Customer Service Sense of Organization Business Development
99deco
E-commerce Assistant
May 2022 - March 2023 (11 months)
~ Management of website and marketplace distribution on Prestashop
~ Commercial and financial reporting of activity
~ Business development: website animation, marketplace offers, etc.
~ Community management: creation and scheduling of digital content strategy on social media
~ Newsletter creation/monitoring via SendinBlue
~ Customer Service support
~ Continuous improvement / Lean management ✨
Social Media Reporting Lean Management Prestashop
Association de parents d'eleves
President and Communications Officer
CIVIC AND SOCIAL ORGANIZATIONS
September 2020 - December 2022 (2 years and 3 months)
As president of the parents' association, I had the opportunity to actively invest in my children's school life and revitalize the community. My volunteer commitment allowed me to take charge of coordinating and organizing events to support the school.

It also enabled me to develop new skills, particularly in content and logo creation, as well as social media management to promote the association's initiatives.

One of our greatest successes was donating over €2,000 to the school in the first year through the management of various events. We also received a departmental award for providing the school with computers worth over €8,000, a project that strengthened the students' educational resources.

This experience allowed me to acquire organizational, project management, communication, and digital marketing skills, while contributing to collective success and enriching the school experience of the community's children.
Project Coordination Project Management Social Media Visual Identity