Jennifer O.

Manage digital projects, from needs analysis to production.

Coordinate the creation and deployment of digital assets (websites, resources, online systems).

Support users in adopting digital tools and practices.

Ensure operational monitoring: service quality, deadlines, continuous improvement.

Manage the strategy and projects for educational digital initiatives for local authorities.

Contribute to the definition and evolution of educational digital systems.

Coordinate the deployment of "Lycées 4.0 Grand Virage" digital resources and services.

Define scenarios for the evolution of educational digital based on usage and needs analysis.

Serve as the primary contact for educational institutions, local authorities, and publishers.

Work in coordination with various departments (digital, education, youth) and institutional partners.

Support the development of digital pedagogical uses.

Produce decision-making notes to guide the community's strategic choices.

Build and lead communication actions for educational institutions and the academic community.

Participate in the evolution of uses and the promotion of ENT (Digital Workspaces).

Ensure the monitoring of systems (service quality, incidents, SLAs, budget constraints).

Manage the internal IT infrastructure: preparation, configuration, deployment, and renewal of workstations, in line with user needs.

Provide internal and external user support: functional and technical assistance, handling requests and incidents via a helpdesk, with a focus on service quality.