Jennifer F.

In the field, your expertise is total. But administrative management shouldn't become an endured "second day." My role is to optimize your day-to-day management without you losing control.

I intervene to structure, centralize, and prepare your administrative elements (invoicing tracking, follow-ups, SAP flows, bank reconciliation...). By streamlining your processes and preparing the operational ground, I allow you to maintain clear visibility of your activity.

I also have strong field and customer service experience.

My goal: Transform your administrative obligations into fluid, structured, and stress-free management.

Management of the health & cosmetics department: inventory management, orders, and commercial display to ensure optimal availability.

Monitoring of performance indicators: margins, costs, reporting, profitability.

Coordination with suppliers and sales representatives: negotiations, dispute resolution.

Team leadership and group synergies: organization of commercial actions, sharing best practices, employee skill development.

Development of real expertise in prioritization, autonomy, and operational management.

Handling and resolving complex customer complaints, with a high level of satisfaction and calm management of sensitive situations.

Complete administration of after-sales service files and coordination with internal departments.

Key interface for clients/teams to streamline communication and speed up processing.

Member of the Health, Safety, and Working Conditions Committee (CHSCT): improvement of working conditions, contribution to social dialogue, and risk prevention.

Development of strong skills in mediation, listening, and stress management.