Freelancer profile translated to English.

Description

Experienced tele-adviser, specialized in the insurance and non-profit sectors, I offer my services to companies wishing to outsource their appointment setting and customer follow-up. Accustomed to inbound and outbound calls, customer listening, objection handling, and relationship management. Holder of an IAS insurance certification, I quickly adapt to your products and processes. Serious, committed, and comfortable in human interactions, I work remotely with rigor and autonomy.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Voxens
INSURANCE AND NON-PROFIT TELE-ADVISER
BANKING AND INSURANCE
January 2021 - Today (5 years and 5 months)
Rouen, France
Handling outbound calls in insurance: sales and subscription of telephone insurance contracts, upselling of annual individual contracts to monthly family offers. Handling inbound and outbound calls in the non-profit sector: acquisition of new members and upgrade of existing contracts. Mastery of telephone sales techniques and customer loyalty. skills: Customer relations, Telephone prospecting, Sales, Insurance, Upselling.
Customer relations Telephone prospecting Sales Insurance Upsell
Younique
INDEPENDENT HOME SALES REPRESENTATIVE
E-COMMERCE
February 2020 - October 2022 (2 years and 8 months)
Rouen, France
Hosting live sessions on social media to present cosmetic products and develop an engaged community.
Developing and retaining a client portfolio through personalized advice and customer relations.
Content creation, managing customer interactions, and order tracking.
skills: Commercial, Sales, Client portfolio management, Social media, Customer relations.
Commercial Sales Client portfolio management Social media Customer relations
Oxybul Rouen
TOY STORE SALES ASSOCIATE
RETAIL (SMALL BUSINESS)
November 2019 - January 2020 (2 months)
Rouen, France
Customer advice and sales in a toy and educational game store during the Christmas season. Guiding customers towards products suited to their needs and assisting them with their purchases.
skills: []