Freelancer profile translated to English.
Back to original languageAbout Jennifer
You are a founder, entrepreneur, manager, and your growth is causing you operational problems. I can help you solve them.
Organized and pragmatic by nature, I supported the growth of the startup Magic Makers (computer programming workshops for children) for over 3 years and was responsible for 7 activity centers, including the largest one (Paris 15th), which welcome over 1000 children per year in total.
Having joined as one of the first employees, I helped the founder manage the daily operations of the centers while supporting the company's growth.
I am familiar with the challenges you face daily:
- Recruiting
- Conveying and maintaining team spirit... while enforcing rules
- Anticipating deadlines by planning and distributing work
- Internal communication
- Managing customer/beneficiary relations
- Prospecting partners
I am passionate about education, child psychology, and the social and solidarity economy (ESS). I enjoy traveling, reading, playing tennis, and have recently taken up via ferrata.
French
Native or bilingual
English
Fluent
Spanish
Basic
Can work on-site
Dijon (up to 30km)
Experience
- WehostConcierge ManagerREAL ESTATEOctober 2022 - May 2026 (3 years and 7 months)Dijon, FranceSpecializing in the operational management of short-term rental properties, I assist owners and travelers to offer a smooth, high-quality, and human experience.Autonomous, responsive, and organized, I am involved in all aspects related to concierge services and daily property management.My responsibilities:
- Management and monitoring of seasonal rental properties
- Coordination of cleaning, maintenance, and service providers
- Traveler communication before, during, and after their stay
- Management of arrivals, departures, and unforeseen events
- Optimization of customer experience and reviews
- Quality monitoring of properties
- Support for owners and operational follow-up
- Optimization of listings and rental performance
What I bring:- Excellent interpersonal skills
- Strong adaptability and responsiveness
- Rigorous management of field operations
- Particular attention to customer satisfaction
- A human, reliable, and professional approach
Passionate about customer service and the traveler experience, I bring my organizational skills and versatility to demanding and high-quality short-term rental projects. - PHENIXProject Manager / Customer Success ManagerENVIRONMENTALFebruary 2022 - September 2022 (8 months)Dijon, FrancePhenix is a B-Corp and ESUS (Social Utility Solidarity Company) certified company whose goal is to fight food waste.As part of the Tech For Good movement, by using its tech tools for the common good, Phenix proves that it is possible to be a cutting-edge technology company while improving the world.As a replacement, I was responsible for the qualitative follow-up of customers from the GMS (Supermarkets and Hypermarkets) sector.
- Qualitative awareness and training of all staff in my client portfolio on the anti-waste solutions offered by Phenix
- Responsible for commercial relations with my client portfolio. Regularly conduct reviews with management.
- Regular on-site and remote follow-up visits
- Carrying out additional sales (extra services)
- Guarantee of compliance with health, regulatory, legal, and fiscal rules for clients and partner associations (certifications, agreements, cold chain compliance...)
- Magic MakersCenter Manager / Operations ManagerEDUCATION AND E-LEARNINGApril 2016 - February 2019 (2 years and 10 months)ParisAs Operations Manager and head of the Paris Sud region, I spent 3 exceptional years at Magic Makers (a startup that democratizes access to coding through programming workshops for children).My goal was to fill the workshops to their maximum capacity while maintaining a very high quality of instruction.My responsibilities at the head of these centers were:
- Source and recruit the best instructors: ability to teach and compatible mindset
- Fill our workshops (weekly and holiday camps)
- Promote our workshops
- Ensure customer service by phone, email, and on-site
- Monitor the equipment (electronic cards, robots, etc.)
- Open "Satellite" centers in partner schools or locations and manage the relationship
- Research and implement tools to facilitate the company's management and organization
- Lead workshops for 7-8 year olds
And above all, to spread the magic that children (and parents) came looking for... and found!
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Education
- Master's Degree in Marketing - Management of Youth Brands and ProductsIAE Poitiers2012Maîtrise de l’ensemble des tâches de gestion et de marketing sur le marché de la jeunesse sur des marchés fortement concurrentiels et internationalisés : jeux vidéo, presse jeunesse, textile, mode, habillement, agroalimentaire, édition, télévision..
- Master's Degree in Human Sciences - Information and CommunicationUniversité Sorbonne Nouvelle (Paris III)2011