Freelancer profile translated to English.
Back to original languageAbout Jennifer Aurélie
🎯 Service Delivery Manager | IT & Infra Project Manager | Offshore Management | P&L | ITIL & Agile | +10 years of experience
Service Delivery Manager and infrastructure Project Manager for over 10 years, I support my clients in the operational and strategic management of their IT services.
I specialize in Run management, Agile project management, incident and change management according to ITIL best practices, and offshore technical team management, particularly those based in the Philippines.
âś… My areas of intervention:
IT production management: SLA/KPI monitoring, major incident management, change coordination
Offshore team management: leading teams based in the Philippines, multi-time zone coordination, skills development
Budget management (P&L): cost monitoring, CAPEX/OPEX optimization, financial reporting
Infrastructure project management: deployments, migrations, cloud & security transformation
Agile / Scrum Methodologies: facilitating agile rituals, backlog management, close collaboration with product owners
🛠️ Organized, proactive, and results-oriented, I am available for freelance missions in service management, project management, or international team coordination.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- Carrefour / ThalèsService Delivery ManagerLOGISTICS AND SUPPLY CHAINJanuary 2023 - Today (3 years and 5 months)Ile-of-France, FranceIndustrialization of user support for a multi-product portfolio (Retail + Defense) Actions:• Deployment of the "Build to Run" framework on RUN products• Coordination of Squads – PO – support for stabilization and industrialization• Facilitation of operational committees and production of lessons learned• Continuous improvement: incident monitoring, knowledge base articles, alerting Results:• 40% reduction in recurring tickets through better RUN governance• +40 knowledge base articles produced/year to streamline L1-L2 interactions• Industrialization of service request management (transition to build to run), +120 tickets processed per month Environments: Azure, GCP, AWS Tools: Service Now, Dynatrace, Power BI, Jira, Confluence, Qualys, Hackuity
- CASTELISService Delivery ManagerJanuary 2021 - January 2023 (2 years)Structuring of RUN and 7 engineers based in the Philippines Actions:• FinOps monitoring, client committee facilitation, SLA/KPI tracking• Build → Run transition on ERP projects (SAGE, Castelis)• Implementation of performance indicators & dashboards
- Ministère de l'Intérieur (DCRFPN)Project Manager Business Analysis SupportJanuary 2019 - January 2021 (2 years)Paris, France• Drafting of scope definition documents, functional specifications• Project planning, PMO-MOE monitoring, production management• Facilitation of change management workshops• Vendor management ATOS
Recommendations
Be the first to recommend Jennifer Aurélie
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Education
- PMP Certification in progressCertification PMP en cours
- Master II Information Systems ManagementEPSI Paris2015Master II Management des Systèmes d'Information