About Jenna
French
Native or bilingual
Experience
- FreelanceAdministrative Assistant & Customer RelationsOctober 2025 - Today (8 months)Tananarive, Madagascar• • Organization and coordination of administrative activities.• • Management of after-sales service and customer satisfaction.• • Optimization of procedures to improve productivity.
- ADM ValueCustomer Relations SupervisorJanuary 2019 - January 2025 (6 years)• • Management and training of a team of advisors.• • Quick resolution of complex situations.• • Improvement of internal processes for greater efficiency.
- ADM ValueCustomer AdvisorJanuary 2017 - January 2019 (2 years)• • Professional handling of customer requests.• • Maintaining satisfaction and loyalty.
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Education
- Virtual Assistant Training (Administration & Customer Relations)Digital Di Academy2025Formation Assistante Virtuelle (Administration & Relation Client)
- Certificate in Middle ManagementADM Value2025Certifiact en Middle Manager