JLFreelancer profile translated to English.
Back to original languageAbout Jeison
I am a professional with extensive experience in customer service and technical support, specializing in providing quick, clear, and efficient solutions. For several years, I have worked attending to users in face-to-face and remote environments, managing incidents, resolving technical problems, and offering close, empathetic, and results-oriented service. My approach is based on active listening, understanding customer needs, and providing accurate responses that build trust and provide peace of mind.
Spanish
Native or bilingual
Remote only
Primarily works remotely
Experience
- CLINICAFOSCALPortfolio AnalystApril 2024 - November 2025 (1 year and 7 months)• Manage and administer the service portfolio.• Ensure timely recovery and maintain a healthy and balanced portfolio.• Application of payments in SAP system.• Notification to companies of portfolio status and due dates.• Portfolio reconciliation.
- BancolombiaS.AForeign Currency Administrative Assistant ApprenticeMay 2017 - August 2019 (2 years and 3 months)Management of foreign currency customer database.• Reception of documents.• Filling out the respective import and export financing documents.• Generation of reports and design of presentations.• Advise users on international trade.• Support to the Commercial Area (Advisor and Commercial Executive) and Strategy.• Prepare documents for the administrative unit according to organizational guidelines.
- BancolombiaS.ACommercial AdvisorAugust 2019 - August 2025 (6 years)• Advise clients on the different products and services offered in the portfolio.• Fulfillment of goals established in the branch.• Customer service and management of client requirements.• Support to the commercial and strategy area, generating reports, designing presentations, and managing databases.• Fill out forms or attach documentation for financial processes that are being developed.• Execute operations derived from banking insurance programs.
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Education
- Business AdministrationProfessional in Business Administration - Fundación Universitaria del Área Andina2021Administración de empresas
- SENA National Learning Service - Technology in International Negotiation2018ServicioNacionaldeAprendizajeSENATecnologíaen negociación Internacional