Freelancer profile translated to English.

Description

Independent medical secretary, I support healthcare professionals in managing their remote secretarial tasks.

I handle patient call management, appointment scheduling, agenda organization, and administrative follow-up.

Thanks to my experience in the medical field, I master the sector's requirements: patient reception, emergency management, strict adherence to medical confidentiality, and data privacy.

My goal is to allow doctors and medical practices to focus on their medical activities while ensuring professional and reassuring telephone reception for patients.

Available for one-time or regular assignments.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

Hôpital privé (France)
Medical Secretary / Medical Administrative Assistant
MEDICAL
January 2021 - January 2026 (5 years)
Experience in medical tele-secretariat acquired within a private healthcare facility, managing incoming calls and administrative follow-up of patients.

• Medical telephone reception and management of high call volumes
• Analysis and prioritization of requests (urgent / non-urgent)
• Creation, updating, and follow-up of patient administrative files
• Consultation of entitlements (social security, mutual insurance)
• Requests for coverage from complementary organizations
• Administrative organization of hospitalizations and admissions
• Management of pre-admissions, admissions, and patient discharges
• Information and support for patients (hospitalization procedures, rooms, administrative steps)
• Billing, payments, and explanation of remaining charges
• Coordination with medical and administrative teams
• Strict adherence to confidentiality and professional secrecy
Medical telephone reception and call management Medical tele-secretariat Telephone switchboard Appointment scheduling and medical agenda management Patient file management and follow-up
Cabinet de chirurgiens libéraux - spécialité orthopédie (épaule et coude)
Medical Secretary - Private Surgical Practice
MEDICAL
March 2020 - December 2020 (9 months)
Experience in medical secretarial work within a private surgical practice specializing in shoulder and elbow surgery, managing reception, calls, and administrative follow-up of patients.

• In-person and telephone reception of patients
• Management of incoming calls and appointment scheduling
• Typing, formatting, and follow-up of medical reports
• Management of medical correspondence (reception, processing, sending)
• Creation, updating, and follow-up of patient administrative files
• Collection of consultation fees and payment management
• Administrative follow-up of consultations and medical procedures
• Administrative interface between patients and practitioners
• Strict adherence to confidentiality and professional secrecy