Freelancer profile translated to English.

Description

Expert CRM on the Microsoft Dynamics 365 Customer Engagement solution and certified Microsoft Power Platform Solution Architect with over 10 years of experience in designing, developing, and integrating CRM applications for financial institutions and companies in various sectors. Strong skills in Agile methodologies and certified Scrum Master (PSM1), with expertise in team management and support on complex projects.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris 1er Arrondissement (up to 50km)

LCL
Microsoft Dynamics 365 CRM Solution Expert
BANKING AND INSURANCE
July 2017 - January 2025 (7 years and 6 months)
Villejuif, France
AREA OF EXPERTISE:

Integration of Microsoft Dynamics 365 On-Premise CRM software (Agile project).
Upgrade of the Microsoft Dynamics 365 CRM application from version 8.2 to version 9.1 and cloud migration study
Design, costing, and scoping of needs with the business

CRM configuration and specific developments (C# plugins; JavaScript, HTML Web resources, Data integration and export via Microsoft SSIS, Microsoft SSRS report development, Data integration via Web Service)
Implementation of the architecture (Server, application, and dimensioning)
Corrective and evolutionary maintenance of CRM applications
Tech-Lead
Microsoft Dynamics CRM Expertise Development Configuration IS Architecture Agile Team Management Project Management Audit Consulting
Banque de France
Microsoft Dynamics CRM Expert
BANKING AND INSURANCE
October 2014 - June 2017 (2 years and 9 months)
Paris, France
The Banque de France leverages Microsoft Dynamics 365 CRM and is undertaking several projects simultaneously.

AREA OF EXPERTISE:

Team supervision (Tech-Lead) for strategic CRM projects in Agile mode (RCLI, MODAC CRM, FITIERS).
Drafting technical specifications and coordinating with business analysis to ensure deliverable adequacy
Solution design, CRM application configuration, and specific developments (Plugins, JavaScript, SSRS reports)
Upgrade of Microsoft Dynamics CRM 2011 to version 2015
Corrective and evolutionary maintenance of CRM applications
Microsoft Dynamics CRM Agile Method Software Integration Project Management Code Review Migration Audit
Europ Assistance
Microsoft Dynamics CRM Technical Consultant
BANKING AND INSURANCE
June 2013 - April 2014 (11 months)
Audit of Microsoft Dynamics 2011 On-Premise CRM performance and process optimization
Development of reports and integration of custom solutions
Microsoft D365 .NET C# JavaScript