Freelancer profile translated to English.
Back to original languageAbout Jean Slégel
Obsessed with Agent AI and the real impact it can have on business.
The AI that just converses (classic chatbots) is outdated. As a Product Owner, I design autonomous "digital collaborators" that take action.
My mission: I help Client Relations and Operations Management departments automate their end-to-end workflows.
My ROI-oriented approach:
- Lower cost per contact and AHT.
- Increase customer satisfaction (CSAT) and FCR.
- Free up your human advisors for high-value requests.
Ex-entrepreneur, I ensure that technology bends to your profitability, not the other way around.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- SECTEUR BANCAIREAI Project Manager - Customer Relationship TransformationBANKING AND INSURANCEOctober 2024 - Today (1 year and 8 months)Paris, FranceChallenge: Automate and optimize massive volumes of customer contacts.- Deployment of a telephone conversational agent handling 2 million calls/year (Genesys Voicebot integration).- Product management of a "Multi-Agent" system for credit granting (Microsoft AI Foundry)- Integration of an AI Agent into Salesforce (email management)- Production deployment of a call analysis tool (speech and text analytics) directly impacting sales, CSAT (Satisfaction), and operational efficiency.
- MÉDIAS & IMMOBILIER (M6, K&B, UGC)AI PO/PM - Product Strategy & DeploymentNovember 2023 - October 2024 (11 months)Challenge: Move from idea to secured product.- Scoping needs with business departments (Legal, HR) and C-Levels (CIO, CTO) to identify "quick wins" and roadmap.- Creation of backlogs and management of the deployment of secure AI assistants (Azure, RAG) for contract processing.- Deployment of tools adopted by over 1,800 employees.
- GetInstantFounderSOFTWARE PUBLISHINGDecember 2022 - May 2023 (5 months)Melun, FranceFounder of a quote automation startupManaged product backlog, prioritized features, realized PoC on AWS cloud infrastructure
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Education
- Certified Scrum Product Owner (CSPO)Certified Scrum Product Owner (CSPO)
- Microsoft Certified : Azure AI FundamentalsMicrosoft Certified : Azure AI Fundamentals