About Jean-Sebastien
French
Native or bilingual
English
Native or bilingual
Spanish
Native or bilingual
Experience
- L'AdditionAccount Management DirectorSOFTWARE PUBLISHINGJune 2024 - Today (2 years and 1 month)Creation of the AM structure, from 4 to 20 people (operational budget: €1M).• - Flux revenue: +20% and 8000 clients migrated• - Churn reduction from 16% to 8%• - Focus on Satisfaction, Upsell/Cross-sell and retention,• - Structuring & piloting (strategic vision, processes, tools, team, pay plan),• - Management (coaching, performance culture, leadership),• - Active collaboration with other company teams (Product, IT, Support, Sales Admin),• - Optimization of AI Agents for Sales Enablement & outsourcing.
- L'AdditionCommercial Director L'AdditionSOFTWARE PUBLISHINGMay 2021 - June 2024 (3 years and 1 month)• - Revenue: +30% 2024; +21% 2023; +20% 2022• - Change in purchasing model to SaaS, margin optimization, offer enrichment,• - Team support and organization implementation (IS development, partnership establishment, evolution),• - Process optimization, GTM definition,• - Integration of third-party companies,• - Budgetary piloting and operational expense (OpEx) optimization.
- Traveldoo T&ECommercial DirectorTRAVEL AND TOURISMJuly 2018 - March 2020 (1 year and 8 months)• - Audit and Consulting for global digital transformation,• - Maximization of country profitability.
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Education
- B2BNirioB2B
- FDJSaas GroupeFDJ