About Jean-Sébastien
UX Researcher, Innovation and experience designer, sprint facilitator, I develop for 20 years an omnichannel B2C and B2B expertise in health, luxury, finance, culture, telco, media, industry.
I like working with big international groups as well as innovative startups.
Working languages: French, English, Spanish.
Latest projects:
=> International Research (Legrand, electrical and home automation solutions, w/ WeDigitalGarden)
=> Service Design (Paylib, FinTech mobile payment, w/ EY)
=> Innovation Design (Insurance leader, w/ BCG Digital Ventures)
=> Design Sprint (world leader in Cosmetics, w/ Un-Plugg)
=> Innovation Design (leading French bank, w/ EY)
=> International market research on Eyecare (optical leader, w/ BCG Digital Ventures)
=> Portal Usability ReEngineering (Airbus, w/ Capgemini)
=> Market research on Diabetes (leading Pharma group, w/ Fjord Paris and Madrid)
Main references: Airbus, Alcatel, Alstom Transport, Arte.tv, Banque Palatine, Bayer, BNP Paribas, Carrefour, Cartier, Cetelem, Chanel, European Commission, Conseil d’Etat, CSA, Econocom, Atlas Editions, Essilor, DBV Technologies, FDJ, Bouygues Group, Richemont Group, HSBC, L'Oréal, La Redoute, Le Bon Coin, Legrand, LVMH, Ministère de l’Education, Ministère de l’Equipement, Nabaztag, Natixis, Nexity, Orange, P&G, Peugeot, Reed, YSL, Service d’information du gouvernement, Société Générale.
Main digital partners: BCG Digital Ventures, Digitas, EY, Fjord, Malt, Opinionway, Publicis.Sapient, Wework.
French
Native or bilingual
English
Fluent
Spanish
Fluent
Remote only
Primarily works remotely
Experience
- SODEXOSenior UX ResearcherHEALTH AND WELLNESSOctober 2021 - June 2022 (9 months)Londres, United KingdomDefinition of Sodexo clients’ employees' target digital experience:-> International benchmarking & gap analysis-> Target experience design-> Action plan for the new solution pilotRecommendation from Richard Branco, direct manager during the Sodexo mission:"I had the chance to work with Jean-Sebastien on a strategic project for Sodexo to define the target digital experience for Sodexo clients’ employees. I thoroughly enjoy my time working with Jean-Sebastien, and came to know him as a truly valuable asset during this engagement. He is honest, dependable and hard working, with strong UX skills. He managed to adapt quickly to the complex environment of a global company. His expertise in User Experience was critical for shaping Sodexo product strategy. He has always been a joy to work with, a true team player and managed to foster positive discussions. I confidently recommend him if you want to nail the design of digital experiences."Sodexo is the global leader in quality of life services, operating in 56 countries, serving 100 million consumers each day through on-site food and facilities management services, benefits & rewards services and personal & home services.
- LegrandSenior ResearcherCIVIL ENGINEERINGJanuary 2020 - March 2020 (3 months)Paris, FranceRemodelling of the e-Catalog of Legrand's Solutions.Field study:-> Interviews of electricians, design officers, architects and distributors (Dubai, Casablanca ...)-> Remote research in other regions APMEASA (Asia-Pacific / Middle East / Africa / South America)-> Workshops=> Shaping the ideal solution, taking into account cultural, regulatory and domestic/professional requests.GROUP PROFILELegrand is a French industrial group, one of the world leaders in products and systems for electrical installations, information networks and home automation solutions.
- L'OréalDesign Sprints FacilitatorFASHION AND COSMETICSJanuary 2018 - January 2019 (1 year)Levallois-Perret, France=> Implementation of the Google Ventures methodology (Design Sprint of 5 days with a team of 6 to 8 people)=> Ecosystem analysis, ideation workshop and prototypes construction with targeted problems and objectives (Maternity, Oncology, Dermatology)=> Overall, a great satisfaction of the POsGROUP PROFILEL'Oréal is a French industrial group of cosmetics created in 1909, which has become the world leader in the cosmetics industry.
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Education
- Mastère DigitalTelecom Paris1999Mastère du Collège des Grandes Ecoles Telecom Paris et ENS des Beaux-Arts de Paris
- ENSPEcole nationale supérieure de la Photographie1989L'École nationale supérieure de la Photographie is a public school dedicated to the teaching of all aspects of the image ecosystem, created in 1982 and located in Arles. It is the only art school in France exclusively dedicated to photography. The aim of the school is to train, in three years of study, "photographers with solid knowledge and experience in the artistic, technical, historical and theoretical fields".
Certifications
- Press Design & Journalistic WritingEmergence Paris1995