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Jean-Philippe R.JR

Jean-Philippe R.

Expert Digital Experience (DEX) & Observability

€500/day
Agde, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jean-Philippe

I am Jean Philippe Rosse, a Workplace Engineer with over 32 years of experience in IT services. My expertise has been built at the intersection of operational management (RUN), data analysis, and continuous improvement of IT environments, with a strong specialization in observability and digital user experience. For the past 8 years, I have been leading high-value missions combining strategic and operational analyses, focused on leveraging IT data and advanced monitoring. I engage from the analysis of business needs to design adapted solutions, anticipate incidents, automate remediation, and provide clear and relevant dashboards, facilitating decision-making and improving user satisfaction. In this context, I have implemented advanced approaches for multi-source data analysis and correlation, anomaly detection, and anticipation of performance degradations, relying on solutions such as Splunk and Nexthink to sustainably optimize IT system performance and reliability.

Passionate about AI, I have trained in advanced prompt engineering techniques, the use of no-code/low-code tools (Airtable, n8n, Make) for creating and automating workflows, and integrating AI APIs. I am also familiarizing myself with the creation of AI agents (AutoGen, LangChain, CrewAI), the basics of machine learning and deep learning through Python, and essential concepts of modern AI (LLM, RAG, agentic architectures). Thanks to my data skills, I know how to prepare, structure, and validate data, an essential prerequisite for effectively experimenting and prototyping AI solutions.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • TotalEnergies
    Expert Digital Experience (Nexthink)
    ENERGY AND UTILITIES
    November 2024 - Today (1 year and 9 months)
    Toulouse, France
    Project: Strategic expertise and operational management to improve IT park performance, anticipate incidents, and enhance user satisfaction.

    • Strategic and Operational Analyses:
    Definition of use cases and user stories, investigations via Nexthink (queries, dashboards), cross-referencing with CMDB data to refine analysis, identification of optimization levers (costs, incidents, user satisfaction, reporting via PowerPoint and Power BI for business.
    • Collaboration & Governance
    Ø Coordination with Product Owners and TCS teams to validate Nexthink data and integrate new sources (Dell API, software metering, internal repositories).
    Ø Preparation of PowerPoint presentations for steering committees (COPIL), accompanied by clear and structured documentation.
    Ø Active participation in governance bodies and proactive suggestions for continuous improvement of processes and data quality.
    • Incident Management & Continuous Improvement
    Ø Management of L2/L3 support: coordination of corrective and preventive actions with technical teams.
    Ø Proactive analysis via Nexthink: root cause identification, anomaly detection, tracking of recurring incidents.
    Ø Resolution optimization: reduction of processing times, improvement of service quality and user satisfaction.
    Ø Performance monitoring: creation of weekly dashboards to track KPIs.

    Tools: Nexthink, Power BI, Power Query, PowerPoint, ServiceNow, Jira, Intune, Exchange, Entra ID
    nexthink PowerBI Service Now
  • COMMISSARIAT A L’ENERGIE ATOMIQUE ET AUX ENERGIES ALTERNATIVES (CEA)
    SOC Analyst (Splunk)
    ENERGY AND UTILITIES
    July 2023 - January 2024 (6 months)
    Bagnols-sur-Cèze, France
    Project: Monitoring for detection and remediation of security incidents with Splunk.

    • Creation and Deployment of a SIEM Monitoring Solution:
    Design of the monitoring application based on critical events defined by the CISO, including the creation of reports, alerts, dashboards, and lookups from Windows and Linux sources, then deployment across various environments.
    • Platform Administration:
    Installation and configuration of applications (Stormshield, Lookup File Editing), optimization of sourcetypes (props.conf), management of indexes, users, and roles, supervision of the administration console, and analysis of internal logs.
    • Technical and Functional Documentation:
    Writing architecture and operational documentation for the application.

    Tools: Splunk Enterprise, FTP (WinSCP), Terminal Emulator (PuTTY)
    Splunk
  • La Banque Postale
    Data & Monitoring Analyst (Splunk)
    BANKING AND INSURANCE
    August 2021 - January 2023 (1 year and 5 months)
    Toulouse, France
    Project: Monitoring of virtualized environments (VDI) with Splunk.

    • Creation and Deployment of Virtual Desktop Monitoring Solution:
    Ø Business Needs Analysis: Formalization of user stories and use cases in conjunction with functional teams.
    Ø Monitoring Application Design:
    Creation of 30+ interactive dashboards and alerts based on ezOptima metrics, providing decision-making KPIs.
    Optimization of Splunk performance: improvement of response times through lookups, scheduled searches, and report acceleration.
    Production deployments: management of deployments via GitLab CI/CD.
    Ø Targeted Analyses: specific studies on struggling workstations (benchmarking, anomaly detection, cross-analyses with OBS).
    Ø Publisher Collaboration: tracking of collection anomalies, requests for evolution of the ezOptima agent.
    • Splunk Operations Support:
    Ø Integration of new sources via HTTP Event Collector (HEC).
    Ø Monitoring of platform evolutions: creation of indexes, quota management, retention, Add-on installation.
    Ø Reporting and tracking of technical incidents.

    Tools: Splunk (Enterprise, Dashboard Studio), GitLab, Jira, FileZilla, PuTTY, Power Query
    Splunk

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Education

  • Master's Degree in Economics
    Université Toulouse 1 Capitole
    1994
    Maitrise Economie
  • Higher National Diploma in Computer Management, Computer Science
    CNED
    2000
    BTS Informatique de Gestion, Informatique

Certifications

  • ITIL
    ITIL
    2009

Skill set

Categories