About Jean-Philippe
French
Native or bilingual
English
Fluent
Experience
- TotalEnergiesExpert Digital Experience (Nexthink)ENERGY AND UTILITIESNovember 2024 - Today (1 year and 9 months)Toulouse, FranceProject: Strategic expertise and operational management to improve IT park performance, anticipate incidents, and enhance user satisfaction.
- Strategic and Operational Analyses:
Definition of use cases and user stories, investigations via Nexthink (queries, dashboards), cross-referencing with CMDB data to refine analysis, identification of optimization levers (costs, incidents, user satisfaction, reporting via PowerPoint and Power BI for business.- Collaboration & Governance
Ø Coordination with Product Owners and TCS teams to validate Nexthink data and integrate new sources (Dell API, software metering, internal repositories).Ø Preparation of PowerPoint presentations for steering committees (COPIL), accompanied by clear and structured documentation.Ø Active participation in governance bodies and proactive suggestions for continuous improvement of processes and data quality.- Incident Management & Continuous Improvement
Ø Management of L2/L3 support: coordination of corrective and preventive actions with technical teams.Ø Proactive analysis via Nexthink: root cause identification, anomaly detection, tracking of recurring incidents.Ø Resolution optimization: reduction of processing times, improvement of service quality and user satisfaction.Ø Performance monitoring: creation of weekly dashboards to track KPIs.Tools: Nexthink, Power BI, Power Query, PowerPoint, ServiceNow, Jira, Intune, Exchange, Entra ID - COMMISSARIAT A L’ENERGIE ATOMIQUE ET AUX ENERGIES ALTERNATIVES (CEA)SOC Analyst (Splunk)ENERGY AND UTILITIESJuly 2023 - January 2024 (6 months)Bagnols-sur-Cèze, FranceProject: Monitoring for detection and remediation of security incidents with Splunk.
- Creation and Deployment of a SIEM Monitoring Solution:
Design of the monitoring application based on critical events defined by the CISO, including the creation of reports, alerts, dashboards, and lookups from Windows and Linux sources, then deployment across various environments.- Platform Administration:
Installation and configuration of applications (Stormshield, Lookup File Editing), optimization of sourcetypes (props.conf), management of indexes, users, and roles, supervision of the administration console, and analysis of internal logs.- Technical and Functional Documentation:
Writing architecture and operational documentation for the application.Tools: Splunk Enterprise, FTP (WinSCP), Terminal Emulator (PuTTY) - La Banque PostaleData & Monitoring Analyst (Splunk)BANKING AND INSURANCEAugust 2021 - January 2023 (1 year and 5 months)Toulouse, FranceProject: Monitoring of virtualized environments (VDI) with Splunk.
- Creation and Deployment of Virtual Desktop Monitoring Solution:
Ø Business Needs Analysis: Formalization of user stories and use cases in conjunction with functional teams.Ø Monitoring Application Design:Creation of 30+ interactive dashboards and alerts based on ezOptima metrics, providing decision-making KPIs.Optimization of Splunk performance: improvement of response times through lookups, scheduled searches, and report acceleration.Production deployments: management of deployments via GitLab CI/CD.Ø Targeted Analyses: specific studies on struggling workstations (benchmarking, anomaly detection, cross-analyses with OBS).Ø Publisher Collaboration: tracking of collection anomalies, requests for evolution of the ezOptima agent.- Splunk Operations Support:
Ø Integration of new sources via HTTP Event Collector (HEC).Ø Monitoring of platform evolutions: creation of indexes, quota management, retention, Add-on installation.Ø Reporting and tracking of technical incidents.Tools: Splunk (Enterprise, Dashboard Studio), GitLab, Jira, FileZilla, PuTTY, Power Query
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Education
- Master's Degree in EconomicsUniversité Toulouse 1 Capitole1994Maitrise Economie
- Higher National Diploma in Computer Management, Computer ScienceCNED2000BTS Informatique de Gestion, Informatique
Certifications
- ITILITIL2009