Freelancer profile translated to English.

Description

I help startups, scale-ups, and SMEs save time, gain clarity, and improve performance by automating their processes and structuring their operations.

With 9 years of experience as a senior operator in tech environments (Heex, Meero, Bolt, Stilla), I step in where things get stuck: accumulating manual tasks, poorly utilized CRM, non-existent or time-consuming reporting, processes that don't scale.

What I build concretely:

Custom automations (Make, n8n, AI) — workflows, CRM reviews, activity tracking, automated reporting, lead qualification
Revenue Ops & CRM — implementation, structuring, adoption (HubSpot, Salesforce)
Reporting stack & dashboards — executive KPIs, financial tracking, ops performance, delivered without manual intervention
Ops structuring — documented processes, OKRs, piloting cadence, organization for scaling

What sets me apart:

I am not a technician who delivers isolated automation. I come with a systems vision — I understand your business challenges, I build a coherent stack, and I deliver something that runs on its own once in production.

Former Head of Operations in companies that raised tens of millions of euros (Heex €13M, Meero €250M+, Stilla $20M), I built these systems for myself before offering them as a service. Double degree in engineering and finance.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 40km)

Heex Technologies
Head of Operations
SOFTWARE PUBLISHING
November 2023 - June 2026 (2 years and 7 months)
Paris, France
At Heex (AI & Robotics SaaS), I built the entire ops and revenue infrastructure from scratch, combining automation, data, and process structuring. Specifically:

Automation & CRM: full deployment and configuration of the CRM (HubSpot then Attio), implementation of sales automation sequences, automation of post-signature client workflows, and automated CRM activity reviews via Make & n8n, leading to the complete elimination of manual reporting tasks.

Analytics & Reporting Stack: built a complete reporting stack from scratch — executive dashboards (revenue, retention, client health, product KPIs), consolidation of disparate data sources, and delivery of actionable insights to the CEO and board. Used AI tools (Claude) to automate the production of recurring reports.

Structure & Performance: implemented the OKR framework, established a weekly/monthly operational cadence, standardized cross-functional processes (marketing, sales, customer). Key contributor to fundraising rounds: Seed of €10M and bridge of €3M, by building financial models and pitch decks, retention/growth scenarios, and board reporting. Result: 100% revenue growth in less than a year.
Automation Reporting Fundraising Process Design AI Agent
San Jose
General Manager
EDUCATION AND E-LEARNING
May 2023 - Today (3 years and 3 months)
Trujillo, Peru
Took over the family business (bilingual school in Peru) with a clear objective: to structure, automate, and make operations autonomous, all managed remotely from Paris.

What I built from scratch:
Digital acquisition process with automated qualification of incoming leads (chatbot) — end of 100% manual processing
Financial tracking and management reporting: dashboards, key indicators, monthly recurrence
Documented and transferable operational processes, enabling the recruitment and onboarding of an autonomous local director

Result: enrollment x4 in 2 years, structure that runs on its own without daily intervention, complete liberation of operational load from Paris.
Reporting Team Management Acquisition Strategy Process Optimization AI Automation
Meero
Head of Operations
TECH
April 2022 - May 2023 (1 year and 1 month)
Paris, France
Joined Meero, a scale-up that had raised over €250M, during a strategic restructuring phase, to completely overhaul partner operations (Photographer marketplace). Main mission: eliminate friction and restore service quality.

End-to-end automation: complete redesign of the partner onboarding process, from initial contact to signature and go-live — with zero remaining manual steps. Onboarding time reduced by 3x, operational costs decreased, client time-to-value drastically improved.

Performance monitoring: built multi-source operational dashboards (productivity, SLA, onboarding costs, retention) to deliver proactive insights to leadership.

NPS maintained above 60 across all segments despite the turbulence period.

Management & strategy: led a team of 8, designed the international expansion roadmap and new business verticals.
Make Automation Operations Management Reporting Process Optimization Cost Reduction