Freelancer profile translated to English.

Description

Hello,

I intervene on missions of Transition Management, Project Management or Cross-functional Mission Management with well-defined objectives, for companies of all sizes.

Over the years, I have built a toolbox to provide personalized support to teams and on cross-functional projects (Methodology, Participative Management, Collective Intelligence, Coaching...)

I am a hands-on person to boost a project, a team, a company for a given period or to replace a director during a prolonged absence.

Languages

French
Native or bilingual

Workplace preferences

Can work on-site

Lyon (up to 50km), Paris (up to km)

Crédit Agricole SA
Transition Manager
BANKING AND INSURANCE
January 2023 - Today (3 years and 5 months)
Lyon, France
As part of the reorganization of services, organizational transformation, and the closure of certain sites, I am acting as a transition manager to ensure the maintenance and resumption of activities at a single central site in Lyon.
- Creation of a team of about thirty employees (recruitment, training, and management of the skills development/transfer plan, definition of roles/responsibilities) across 3 critical areas: Dematerialization, Digital Workplace, and API Foundations
- Management of structuring projects and management of the Build and Run portfolio
- Operational management
- Budget management
Agile Method OPS Leadership Team Management Product Management Organizational Transformation Operational Performance Portfolio Management
tims
Operations Director
TELECOMMUNICATIONS
January 2021 - December 2022 (2 years)
Lyon, France
- Director of organizational and IS transformation projects, member of the Executive Committee
- Operations Director for IT, Networks & Telecoms, Multimedia
- Operational management of teams, 3 units: logistics, customer service, technical service (35 people).
- Review of HR policy (evaluation, salary scale, training, interviews...)
- Management of the national client project portfolio (governance and animation)
- Management of operators (fixed and mobile telephony) and hosted solutions
- Reorganization / restructuring of teams, development of budgets by department - Creation of dashboards to effectively manage activities (Support, Outsourcing, deployments, and projects)
- Implementation of an ITSM tool for internal use and for clients
- Development of service offerings (Hosting, O365, Centrex, firewall...)
- Review of outsourcing contracts, revision of contracts and addenda
Project Management Team Management Cross-functional Coordination Performance Management Budget Management
Banque populaire
Director of the Service Supervision Department
BANKING AND INSURANCE
June 2019 - December 2020 (1 year and 7 months)
Lyon, France
- Participation in the Executive Committee and managerial on-call duty
- Coaching of Directors, Heads of Department, Activity Managers, Personal Development
- Reorganization / restructuring of teams, development of budgets by department
- Creation of dashboards to manage activities and service providers
- Review of outsourcing contracts, revision of contracts and addenda for all outsourced services
Transformation of 2 service centers: 24/7 Supervision & Control and Network Operation Center (~7000 agencies)
- Standardization of supervision, hypervision, and document management solutions
- Management of the continuous service improvement plan (reliability, quality, security, productivity) with an absolute priority on service quality
- Facilitator and Mediator on transformation projects between client(s) and supplier(s)
- Deployment of the Group's strategy, Management of technological and organizational changes
- Crisis management during major malfunctions or critical incidents
Team Management Project Management Business Strategy Recruitment Coaching