Description

I support companies in viewing Payment and Fraud Prevention as true business enablers – as drivers of profitability, customer experience, and security.

In recent years, I’ve had the opportunity to actively shape the payment, fraud, and risk landscape for brands such as OTTO Payments, bonprix, and DOUGLAS – from launching new markets to developing and implementing end-to-end strategies.

My focus lies on managing the entire value chain: from implementing and optimizing payment methods, fraud and risk tools, and dunning/collection strategies to designing efficient processes and organizational structures. I combine strategic foresight with operational excellence – because real impact only happens where strategy and execution meet.

I also create value in targeted projects – from tool and vendor selection, defining KPIs and monitoring processes, and implementing conversion-boosting measures to introducing new systems and workflows at process and operational levels.

This includes restructuring existing fraud teams, designing clear role profiles, establishing smooth collaboration between business, product, and IT, and taking on interim team leadership to ensure stability and direction during transformation phases.

In addition, I have served for several years as Data Protection Officer and Information Security Officer.

What matters most to me is creating efficiency through technology – while always keeping the organization’s unique characteristics in mind.

This combination of technical depth, strategic thinking, compliance expertise, and hands-on operational experience forms the foundation of my work today: building sustainable structures that unite clarity, efficiency, and measurable impact.

Industry field of expertise

Languages

German
Native or bilingual
English
Fluent
French
Conversational

Workplace preferences

Can work on-site

Hamburg (up to 10km), München (up to 10km), Berlin (up to 10km), Düsseldorf (up to 10km), Köln (up to 10km)

OTTO Payments
Department Head Credit & Fraud
E-COMMERCE
January 2024 - May 2025 (1 year and 4 months)
Hamburg, Germany
Key Responsibilities:

- Responsibility for creditworthines including limit management for the payment method "Open invoice"
- Overseeing operational fraud prevention
- Managing operational AML processing and compliance
- Responding to law enforcement inquiries
- Handling data protection-related information requests

Special Projects:

- Department Reorganization: Streamlining processes, improving efficiency, creation of new roles & career development paths and optimizing headcount
- KPI Dashboard Development: Designing and implementing a data-driven performance management system
- Optimization of Fraud Handling in the AI Fraud Detection Tool
- Conversion Optimization for Credit Cards: Operational implementation of 3dS exemption usage
- Talent Development: Identifying and nurturing high-potential employees
- Training Program Development: Designing a comprehensive training framework for both new hired and experiences professionals
- Facilitating Cross Company Collaboration: Ensuring effective communication and knowledge sharing across the entire OTTO Group
Fraud Prevention Payments AML Credit management Data Protection
DOUGLAS
Lead Payment & Fraud Management
E-COMMERCE
September 2021 - December 2023 (2 years and 3 months)
Düsseldorf, Germany
Management and introduction of payment methods, customer, creditworthiness and fraud checks (systemic + operational) for international e-commerce including all innovation projects (e.g. social commerce, quick commerce, online pharmacy):

Special Projects (Selection):

- System/process analysis and redesign or optimization of creditworthiness and fraud prevention systems for the DACH webshop
- Reconceptualization of manual fraud processing for DACH, and training of employees in the use of the Fraud Tool (FRIDA) & in fraud analysis
- Introduction of an in-house "Buy Now Pay Later" solution for DOUGLAS's marketplace, as well as negotiations with potential external providers – taking into account pharmacy-specific characteristics (OTC+RX)
- Execution of a provider benchmark for creditworthiness checks in DACH
- Development and implementation of the global "Buy Now Pay Later" strategy
- Development/setup of a KPI dashboard for comprehensive management of the department
Payments Fraud Prevention Credit management BNPL Fraud detection
bonprix
(Senior) Project Manager Payment, Credit & Fraud
E-COMMERCE
July 2016 - September 2021 (5 years and 2 months)
Hamburg, Germany
Global Payment, Credit & Fraud Management (E-Commerce, B2C): Payment, Credit Check, Scoring, Dunning, Fraud Prevention, Collection.

Tasks:

- Introduction and control of online payment methods, customer/credit checks, fraud prevention, dunning and collection activities in e-commerce (B2C).
- Negotiation management and strategic selection of credit management solutions

Countries: Norway, Sweden, Finland, Switzerland, Austria, Netherlands, Belgium, France.

Special Projects:

- Market introduction Norway 2016/2017 + Finland 2020/2021:
Preliminary research, negotiations and service provider selection, definition of interface requirements and country-specific features, set-up and coordination of processes with stakeholders, testing and final acceptance of the systems, transfer of the markets into standardised operational day-to-day business.
- Development and launch of the centralisation strategy for the Credit & Payment area
- Development of AI-Fraud-in-house solutions in cooperation with IT (automation, machine learning and use of machine learning and artificial intelligence approaches).
- Deputy Data Protection Officer
Payments Fraud Prevention Projektmanagement BNPL Credit management