About Jeanne
French
Native or bilingual
English
Fluent
Experience
- Onward consultingDirector of Transformation, Operations & DigitalCONSULTING AND AUDITSMay 2025 - Today (1 year and 1 month)Lyon, FranceMarketing & Digital Direction: full-funnel strategy, CRM, automation, SEO/GEO, omnichannel customer experience.Transformation & Operations: operating model, execution governance, OKRs/KPIs, applied AI.Support for CEO/COMEX and team coaching: strategic alignment, upskilling in data & automation.Yeeso (Dec 2025 – Present · Part-time) — Execution Governance: OKRs/KPIs, PMO, rituals, time-to-value. Operating model, applied AI. 1:1 executive coaching.Revolvia (2025 - Present) — Strategic pre-sales recommendations, offer and organization structuring. Consulting in operations and delivery management: CRM, marketing automation, customer journeys, full-funnel performance, stakeholder alignment.Digital Marketing Consulting — CRM, SEO, GEO, information architecture, omnichannel customer experience.
- FRANCE RUGBYDeputy Director of Communication & DigitalSPORTSJuly 2022 - May 2025 (2 years and 10 months)Paris, FranceMember of the Executive Committee. Management of a team of 16+ people (PR, Social Media, Brand Content, CRM). Definition and execution of digital and CRM strategy with a data-driven approach. Management of brand strategy, content, press, and fan experience. Management of customer engagement strategies with a focus on personalization and user journey automation. Experience in directing complex digital projects and redesigning multi-platform customer experiences. KEY RESULTS: +30% customer data in 3 years, Top 3 world rugby in social media, 1M Instagram followers, +110M TikTok views
- FranceRugbyDigital Transformation, CRM & Social Media ManagerDecember 2017 - July 2022 (4 years and 7 months)Structuring and managing a digital department with 7+ product managers. December 2017 - July 2022Direction of design studios (UX/UI) and technical teams. Implementation of Salesforce CRM and data management to optimize customer activation and conversion. Definition and deployment of ROI-driven digital strategies: customer acquisition, engagement, and loyalty. Experience collaborating with sales teams to align marketing and business. KEY RESULTS: digital strategy became the 3rd source of business and the 2nd source of traffic.
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Education
- Business & Economics - Master 2 Strategy & media planningUniversity of Gothenburg2012Business & Economics
- Master International Webmarketing and managementSkema Business School2012Master 2 Webmarketing & International management
Certifications
- Emotional Intelligence and Connected ManagerHarvard & Capgemini2024