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Jeanne TeillacJT

Jeanne Teillac

Transition Management · Digital & Governance

€800/day
Lyon, FR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jeanne

Is your digital transformation, organization, or operations struggling? The vision exists but doesn't reach the teams, initiatives are piling up without clear governance? I step in as a transition manager to take the lead, align everyone, and deliver measurable results — then hand over to teams capable of continuing without me.

— FFR · 7 years · intrapreneurship, scaling, national institution
Created from scratch, scaled to become the institution's 3rd business source:
· Foundation: Digital department structured from scratch — team, roadmap, governance, process
· Scaling: 11 products deployed to 1,900 clubs · 60 to 96% adoption in 24 months
· Business impact: 2M Salesforce contacts · campaigns = 20% of monthly revenue · +30% CRM data
· Brand: Top 3 world rugby · +1M Instagram · 110M+ TikTok views — without media budget
· Grand Prix Stratégies Gold — 2023 World Cup
· Team of 16: 33% promoted, 19% became recruiters themselves — I grow, not create dependency

— What I bring
Governance & OKRs · PMO & transversal delivery · CRM & Marketing Automation · Data & AI · Change management · Executive communication · AI by design

— Distinctions
Top 25 French digital talents (Hub Institute) · "Most Promising Thirtysomethings" (Big Boss) · First French woman Laureate Women in Rugby Leadership (Capgemini & World Rugby) · 2023 Sport Strategies Grand Prix Jury

— Skills
Digital transformation · Transition management · Strategy & Operations · Governance & OKRs · PMO · CRM · Salesforce · Marketing Automation · Data & AI · Customer Experience · Change management · Stakeholder management · KPI dashboards · E-commerce · CX/UX · Transversal leadership · AI by design
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Lyon (up to 30km), Paris (up to 10km), Genève (up to 30km)

Experience

  • Onward consulting
    Director of Transformation, Operations & Digital
    CONSULTING AND AUDITS
    May 2025 - Today (1 year and 1 month)
    Lyon, France
    Marketing & Digital Direction: full-funnel strategy, CRM, automation, SEO/GEO, omnichannel customer experience.
    Transformation & Operations: operating model, execution governance, OKRs/KPIs, applied AI.
    Support for CEO/COMEX and team coaching: strategic alignment, upskilling in data & automation.

    Yeeso (Dec 2025 – Present · Part-time) — Execution Governance: OKRs/KPIs, PMO, rituals, time-to-value. Operating model, applied AI. 1:1 executive coaching.

    Revolvia (2025 - Present) — Strategic pre-sales recommendations, offer and organization structuring. Consulting in operations and delivery management: CRM, marketing automation, customer journeys, full-funnel performance, stakeholder alignment.

    Digital Marketing Consulting — CRM, SEO, GEO, information architecture, omnichannel customer experience.
    Operations Management Change Management Change and Transformation Management Business Strategy Cross-functional Team Leadership
  • FRANCE RUGBY
    Deputy Director of Communication & Digital
    SPORTS
    July 2022 - May 2025 (2 years and 10 months)
    Paris, France
    Member of the Executive Committee. Management of a team of 16+ people (PR, Social Media, Brand Content, CRM). Definition and execution of digital and CRM strategy with a data-driven approach. Management of brand strategy, content, press, and fan experience. Management of customer engagement strategies with a focus on personalization and user journey automation. Experience in directing complex digital projects and redesigning multi-platform customer experiences. KEY RESULTS: +30% customer data in 3 years, Top 3 world rugby in social media, 1M Instagram followers, +110M TikTok views
    Team Management Project Management Change and Transformation Management Webmarketing Strategy Communication Strategy
  • FranceRugby
    Digital Transformation, CRM & Social Media Manager
    December 2017 - July 2022 (4 years and 7 months)
    Structuring and managing a digital department with 7+ product managers. December 2017 - July 2022
    Direction of design studios (UX/UI) and technical teams. Implementation of Salesforce CRM and data management to optimize customer activation and conversion. Definition and deployment of ROI-driven digital strategies: customer acquisition, engagement, and loyalty. Experience collaborating with sales teams to align marketing and business. KEY RESULTS: digital strategy became the 3rd source of business and the 2nd source of traffic.

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Education

  • Business & Economics - Master 2 Strategy & media planning
    University of Gothenburg
    2012
    Business & Economics
  • Master International Webmarketing and management
    Skema Business School
    2012
    Master 2 Webmarketing & International management

Certifications

  • Emotional Intelligence and Connected Manager
    Harvard & Capgemini
    2024

Skill set

Categories