Freelancer profile translated to English.
Back to original languageAbout Jeanne
Are you rebranding your SaaS? Launching a new feature?
I'm Jeanne, an UX Researcher and occupational psychologist specializing in ergonomics. For ten years, I've been helping product teams create experiences that truly work for their users.
How I help you concretely
My user tests detect 80% of the friction points that cause users to abandon your product. The result? A better experience, improved adoption and performance, and more satisfied customers.
In practice, I can help you to:
→ Test the usability of your product or a new feature before deployment
→ Understand where your users get stuck and why they drop off
→ Optimize your critical journeys: onboarding, conversion, engagement
→ Anticipate usage issues to reduce support tickets
My background
I created and managed the Iris UX Lab at Agence LunaWeb, where I worked with clients like MAAF, Crédit Mutuel Arkéa, Ouest France, Arte, Payot, Bewell Connect...
My daily work? Structuring rigorous research methodologies, transforming insights into actionable decisions, and embedding teams in a user-centered culture.
Beyond my client work, I've been involved in the UX community by joining the FLUPA board and co-leading the organization of the FLUPA UXDays 2019.
My approach
I combine psychology, ergonomics, and scientific rigor. And because a good diagnosis deserves a good solution, I work in tandem with @Guillaume Genest, a senior UX Designer: I identify roadblocks, he designs the solutions. The result? Concrete, actionable recommendations that you can implement directly.
Have a project in mind? Let's talk.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- UserTalesResearch Ops StrategistAugust 2020 - Today (5 years and 10 months)I support my clients in ResearchOps by defining their research strategy, optimizing processes, and scaling the research system.I identify how to improve your website through user testing.
- BpifranceResearchOps StrategistAugust 2024 - February 2025 (6 months)Paris, FranceThe intervention mission is structured around four main areas:• Research leadership• Skills management• Data centralization• Compliance
- Agence LunaWebLEAD UX RESEARCHER / RESEARCH OPSDIGITAL AND ITMarch 2017 - August 2020 (3 years and 5 months)Rennes, FranceCreation of the UX Research department: Offer design, recruitment and management of the UX Research team, structuring of research processes. ResearchOps: Definition of the research offer and implementation of UX tools, processes, and methods integrated into the agency's operations to optimize the efficiency and coherence of research projects. Production and supervision of user research: Development and deployment of research methods (individual interviews, group interviews, observations, questionnaires, user tests), data analysis, and insights reporting for our major clients. Organizational change support: Integration of user-centered design methods, workshop and conference facilitation, continuous improvement of employee experience, and training in UX methodologies internally. Client and event workshop facilitation: Facilitating workshops to guide clients in a UX approach, optimizing creative expression, and raising awareness of user-centered design methods.
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Education
- Master of Psychology and Master of ErgonomicsUniversité Rennes 22017Master 2 Psychologie du travail et des organisations. Parcours ergonomie cognitive, organisationnelle et physique.