Jean-Michel Jeanne

CONTEXT:

The Cyber Defense Operations Center (CYB): Responsible for the Operational Security of infrastructure solutions and services, through the implementation and operational management of Security, as well as the management of Information Security Control Operations. In tandem with IT Risk, which implements the group's IT risk management framework at CA-GIP level. Provides the overall operational security vision, possesses security expertise across all technologies, and works on the continuous strengthening of Group security measures. Responsible for security budgets for all CA-GIP platforms and the security project portfolio.

Mission

• Exercise preparation and coordination:

• Definition of the eligible scope, based on known constraints

• Development of macro-schedules and switchover plans in support of the domain's resilience referent.

• Mobilization and coordination of production stakeholders during exercises conducted over weekends.

• Development of the summary report

• Maintenance of the PSI in operational condition:

• Monitoring of the post-exercise action plan and alert escalation

• Activity monitoring (reporting)

• Continuous improvement of all procedures and documentation in collaboration with production stakeholders

• Facilitation of production stakeholders, internal communication relay for evolution requests.

• Leveraging PSI experience to improve responsiveness in case of a real incident

• Collaboration in crisis management in the event of an incident or a test triggering a Global PSI (Physical or logical unavailability)

CONTEXT:

BNPPARIBAS IT Payment Services within the Control Tower Process & Governance. Responsible for Incidents and Problems in the domains: Cash Management, Payment Processing, Customer Data & Services, and Factoring. The objective is to guarantee service quality, application availability, and integrity in coordination with all group Productions.

Mission

• Responsible for the coordination and communication of P1/P2 incidents and SLA compliance

• Improvement of repository quality

• Participation in continuous improvement initiatives

• Incidents

• Contribution to incident reduction

- Handling and resolution of production incidents

- Reduction of incident volumes on the Portfolio

- Creation of PIR (Post Mortem Incident Review)

• Problems

- Weekly analysis of major/recurring incidents

- Management of the problem backlog and opening

• Definition and facilitation of remediation plans

• Preparation and facilitation of daily meetings for the 4 domains.

CONTEXT:

BNPPARIBAS ITG Payments and Payment Processing. Responsible for an application portfolio with the objective of ensuring production and service quality, application availability, and integrity in coordination with all group Productions.

Mission

• Business point of contact for RUN topics

• Contribution to the improvement of planned operations (project and run)

• Management of contractual commitments (SLA)

• Improvement of repository quality

• Participation in continuous improvement initiatives

• Contribution to incident reduction

- Handling and resolution of production incidents

- Reduction of incident volumes on the Portfolio

- Weekly analysis of major/recurring incidents

- Management of the problem backlog and opening

- Definition and facilitation of remediation plans

• Contribution to the improvement of customer relations

- Preparation and facilitation of operational reviews and delivery committees

• Risk and Continuity Management

- IT Risk Management

- Service Continuity Plan - ECI

- Obsolescence Management

- Participation in CABs.