Freelancer profile translated to English.
Back to original languageAbout Jean-Michel
I am an IT support technician specializing in PC/Mac troubleshooting, office support, and L1/L2 helpdesk, with an approach focused on rapid resolution and user satisfaction.
✅ Diagnosis and resolution of hardware and software incidents (Windows, macOS)
✅ Office support (Office 365, Google Workspace)
✅ User management (Active Directory, accounts, access, printers)
✅ Basic network support (connection, VPN, Wi-Fi, devices)
✅ Help and training for users, in French and English
✅ Remote support (TeamViewer, AnyDesk) or on-site
My goal: to offer clear, responsive, and effective support, both for individuals and for companies.
📍 Available as a freelancer, on-site (depending on location) or remotely.
🌍 Bilingual French / English → I can manage multilingual environments.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Toulouse (up to 50km), Caen (up to 50km), Périgueux (up to 50km), Blois (up to 50km)
Experience
- AppleIOS Technical AdvisorTECHMarch 2023 - September 2023 (6 months)Cork, IrelandApple product technical advisor and telephone support, on IOS MACX and WatchOS!
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Education
- Relations and mediaICT2017