Freelancer profile translated to English.

Description

Specialist in customer relations and operational support, I assist professionals, dealers, and players in the automotive sector in managing their business remotely.

My goal: to streamline your communication, ensure reliable follow-up, and optimize your daily processes.

My areas of intervention:

CRM Management & Customer Follow-up: Rigorous file qualification, customer follow-ups, tracking of purchase/sale procedures, and satisfaction management.

Operational Support: Sourcing advertisements, targeted vehicle search based on precise criteria, administrative follow-up, and monitoring of the used car market.

Reception & Interpersonal Skills: Handling requests, processing emails or incoming calls, sharp interpersonal skills, and consistently professional communication.

Reactive, autonomous, and possessing a solid understanding of the automotive sector, I work exclusively remotely to offer you flexible and immediately operational support.

Let's discuss your needs to boost your efficiency!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Indépendant / Freelance
Field Investigator & Senior Operational Auditor
January 2024 - Today (2 years and 5 months)
Drancy, France
Specialist in strategic data collection and agile field auditing. I ensure the execution of complex survey campaigns and mystery shopping with absolute rigor.
My key missions:

Route optimization and management of high-volume task flows (over 100 missions per campaign).
Compliance audits in points of sale, price surveys, and on-site alignment checks.
Complete mastery and utilization of logistics platforms and mobile crowdsourcing applications (Roamler, BeMyEye).
Submission of precise analytical reports and real-time operational diagnostics.
Audit Logistics Project Management
Indépendant / Freelance
Customer Relations & Operational Support Officer
January 2024 - Today (2 years and 5 months)
Drancy, France
Remote customer relationship management for professionals in the automotive sector (dealers, specialists, fleet managers). Lead and prospect qualification, customer satisfaction follow-up, and administrative management of purchase/sale files. Operational vehicle search and sourcing of advertisements according to precise criteria.