Jean-Marc Laurent

Do you receive client messages? Comments or requests that you need to respond to quickly and accurately?

Former journalist with 30 years of media experience, I help you structure your responses, adopt the right tone, and build a trusting relationship with your audience.

I work on: – Responding to client messages (email, chat, social media)

– Community management and fostering engagement

– Writing clear, engaging, and professional content

– Improving your written communication

Accustomed to interacting with diverse audiences, I know how to adapt to your brand image, de-escalate sensitive situations, and enhance your message.

What sets me apart: solid field experience, excellent listening skills, and mastery of language that turns every interaction into an opportunity for loyalty.

I am used to working for: – Companies looking to improve their customer relations

– Brands active on social media

– Organizations needing a reliable contact to manage their communications

My skills also extend to public speaking, and the experiences on my resume will show you the different strings to my bow.

Responsive, rigorous, and autonomous, I can intervene quickly according to your needs.