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Jean-Luc KouakouJK

Jean-Luc Kouakou

Virtual Assistant

€130/day
Paris, FR
0-2 years
Administrative Management
Writing
Customer Service
File Tracking
Scheduling

Average response time: 1 hour

Freelancer profile translated to English.
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About Jean-Luc

Virtual Assistant for 1 year, with 3 years of confirmed experience as a customer advisor responsible for managing complaints and customer loyalty (Moov Africa, Intelcia). I have added administrative management to my skills (multichannel customer management and scheduling, drafting and formatting professional documents, filing, archiving and data management, data entry and customer database updates) to support you in your projects.
Civil and Social Organizations
Telecommunications
Health and Wellness
Healthcare Providers
E-commerce

  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • CONSEILLER CLIENT
    CUSTOMER MANAGER
    June 2023 - June 2025 (2 years)
    Moov, BA, Argentina
    Mission
    • • Customer reception and advice: handling customers, analyzing needs,
    orientation towards appropriate solutions. Efficient handling of over 80 requests per day.
    • • Request follow-up: complaint management, file tracking, coordination with technical or commercial teams.
    Handling customer and after-sales service requests for customer retention.
    • • Loyalty: implementation of personalized actions to enhance customer satisfaction and retention.
    • • Results: regular achievement of customer satisfaction objectives (>90% according to internal surveys).
  • TEZANS MULTI SERVICE
    Administrative and After-Sales Manager
    RETAIL (LARGE RETAILERS)
    July 2022 - June 2023 (11 months)
    Abidjan, Côte d’Ivoire
    • Customer order management: receiving and recording requests, analyzing needs and transmitting them to production teams.
    • Inter-departmental coordination: effective liaison between customers and internal departments to ensure the smooth running of services.
    • Customer follow-up and reminders: notification of order availability, organization of delivery and personalized follow-up after delivery.
    • Customer satisfaction evaluation: implementation of post-service feedback to measure perceived quality and identify areas for improvement.
    • Continuous improvement: proactive feedback from customers to contribute to service optimization.
    Administrative Follow-up Customer Relations Scheduling File Tracking Customer Relations and Loyalty
  • LA POPULATION
    TEAM LEADER
    HUMAN RESOURCES
    October 2021 - December 2021 (2 months)
    Issia, Côte d’Ivoire
    • Supervision of three (3) census agents.
    • Quality control of collected data and transmission to the central server.
    • Training and supervision of the field team.
Check out Jean-Luc's experience

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Education

  • MOOC « General Data Protection Regulation
    2020
    MOOC « Règlementation Générale & Protection des Données
  • Baccalaureate Series D
    Municipal High School of Port-Bouët
    2015
    Baccalauréat Série D
Check out Jean-Luc's education

Skill set

Text Entry
Customer Relations and Loyalty

Categories

  • Other