Jean-Luc Diot

✓ Project Manager BRLe (Bas Rhône Languedoc Exploitation) Implementation of CRM Web information system Management of project phases: needs analysis, specifications, gap analyses. Evaluation of configurations and specific developments. Management of the configuration and development team. Project monitoring, management, and arbitration with the client. Management of schedules, deliveries, and tests. Assistance with operational launch, change management. Implementation of maintenance, functional and technical support, management of requests. Measurement of service quality (KPIs), billing/collection monitoring, customer relationship management. ✓ Project Manager SCP (Société du Canal de Provence) Implementation of CRM Web information system Management of project phases: needs analysis, specifications, gap analyses. Evaluation of configurations and specific developments. Management of the configuration and development team. Project monitoring, management, and arbitration with the client. Management of schedules, deliveries, and tests.

Audit of the Medimurske Cakovec Croatia information system ✓ Audit following a project financed by the European Union Global audit after 2 years of operation of a wastewater treatment system subsidized by the European Union. Mission in collaboration with the International Office for Water and BRL Ingénierie. Audit of business processes and the information system: process efficiency, inter-departmental communication, data quality, IT security. Recommendations.

✓ Software Product Activity Definition of product policy, roadmap, versioning. Management of product evolutions: needs analysis, architecture choices, workload estimation, planning, development, testing, monitoring. ✓ Consulting and Project Activity Pre-sales mission in France and abroad, subcontractor search. Audits of customer management systems, tender responses. Operational launches of customer management systems in France and abroad: change management, acceptance testing, launch assistance, technical and functional training.