Freelancer profile translated to English.

Description

During my various experiences in permanent and project-based roles, I have held the following positions:

- IT Site Manager / Operations Manager / Delivery Manager (Permanent or Outsourcing) / Selective IT Outsourcing Project Manager.

- DR / BCP Consultant within IBM BCRS (Business Continuity & Resiliency Services).

- Service Manager (SLA, KPI contract monitoring), Technical Pre-sales Consultant

- Business Service Manager (service contract creation, incident and change management process implementation and monitoring)

- Participated in the implementation of a delivery center at IBM Global Services (IT outsourcing project management, operations audit, rationalization and industrialization of operations and production)

I have participated in the creation of specifications, commercial proposals, and technical documentation related to various "operations and production components" within the framework of IT infrastructure outsourcing and hosting projects, quality plans, and service agreements.

Languages

English
Conversational
French
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

INERIS
Transition Manager - Help Desk, On-site Support
PUBLIC SECTOR
October 2018 - February 2019 (3 months)
Creil, France
Missions:
Organization of a Transition process within a team of an IT outsourcing company responsible for setting up the service

Implementation of governance,
Management of transition activities:
- Coordination of technical teams that will provide the service,
- Action plan,
- RACI,
Resource monitoring and workload allocation,
Participation in various committees and project phases,
Change support,
Reporting to the client.

Team leader for Help Desk and on-site support team
Steering Team Management IT Outsourcing Help Desk On-site Support
APRIA RSA
Steering of IT Outsourcing Project
PUBLIC SECTOR
March 2018 - July 2018 (4 months)
Paris, France
Client support on:
• Datacenter IT Outsourcing
• Technological Migration and Technical Debt
• Network Implementation
• Workstation IT Outsourcing and user support

Assistance provided within the framework of Project Management
• Participation in the development of project documents (Launch note, project review...)
• Participation in planning (consumed and forecast)
• Participation in budget management (consumed and forecast);
• Participation in deliverable management and monitoring;
• Participation in risk and alert management and monitoring of associated action plans;
• Organization and facilitation of technical meetings and governance bodies for each project;
• Weekly reporting in accordance with the program's PMO requirements;
o Assistance in entering consumed data into PMO tools (Orchestra);
o Assistance in entering planning, project risks, and workload estimation into PMO tools (Orchestra)
• Participation in the analysis of needs and upcoming difficulties and proposal of action plans;
• Participation in the development and monitoring of the support plan;
• Participation in the development of cutover plans and deployment plans;
• Participation in the development of detailed schedules during cutovers;
• Participation in project communication to the program management.
Steering and execution:
• Participation in technical studies related to each project;
• Participation in steering the execution by internal employees and by service providers (fixed price);
• Participation in tenders for each project solely within the technical scope;
Technical consulting.
IT Outsourcing Contract Management Quality Plan
Altran
TRANSITIONAL CIO – Transition Manager
LOGISTICS AND SUPPLY CHAIN
August 2017 - February 2018 (6 months)
Lesquin, France
Specialist in logistics solutions and in supporting companies' logistics projects.
Steering and securing major IT projects. (ERP WMS, REFLEX & VISUAL deployment)
I work in close collaboration with general management and the executive committee.
• I define the scope and objectives of my interventions,
o Expected results: transformation objectives, performance indicators, monitoring methods,
o Mission scope: duration, roles and responsibilities, relationships with current management,
I dedicate my first days of the mission to understanding the company and the IT department:
• with the outgoing CIO, I analyze existing applications and technical architecture, infrastructures, ongoing projects, the organizational chart, teams, IT governance, service levels, and the IT department's budget,
• with management, the company's business lines, its organization, its strategy, and expectations of the IT department.
I take charge of "current affairs"
• In parallel with gathering knowledge and information, I take charge of "affairs" by carefully identifying priorities to address.
I assume the main functions of a transitional CIO:
o Ensure maintenance of IT hardware, network equipment (storage, backup, printing systems, etc.), software, and the information system as a whole
o Steer IT evolutions required by the company's strategy
I supported the company in implementing a business application solution related to the client's logistics activity:
o Development of a service contract,
o Creation of a framework agreement with corresponding annexes,
o Creation of the recurring service quality plan (PQSR) to monitor service levels and KPIs
o Industrialization of processes related to supplier order processing,
o Establishment of dashboards in collaboration with management control
o Relationship with the client's various software publishers and partners
CIO Transition Manager Consulting Organization Service Catalog