Jean-Louis M.

• Created and managed a global department of over 180 integrated employees (EMEA, Americas, APAC), implementing Product Management and DevOps frameworks to improve quality and accelerate value creation.

• Led digital technology transformation, including delivery, platforms, engineering, and operations, covering: cloud web and mobile solutions, retail and clinical systems, service centers, analytics, integration, BI, CRM, ERP, middleware layers, quality assurance & test factory, identity and consent management, and Smart Factory initiatives.

• Managed a budget of over $15M (CapEx/OpEx) and an R&D budget of $2M+ for customer-facing digital products.

• Achieved significant savings by in-house sourcing of previously outsourced skills.

• Established Centers of Excellence and regional application support hubs (Portugal, UK, USA, Colombia, Malaysia, China, India, Italy, Slovakia), recruiting and integrating over 110 employees.

• Oversaw the migration, development, and management of 150+ websites and applications across various technologies to reduce risks, improve user experience, and increase conversion rates.

• Led the omnichannel digital transformation strategy, including CRM, ERP, and online presence.

• Established and managed an integrated Digital Factory, ensuring a robust, scalable, and high-performing ecosystem.

• Developed a collaborative culture fostering collective performance and team engagement.

• 2021 Results: orders +50%, leads x2.5, traffic x2, average order value +20%, catalog +60%.

• Managed IT and digital budgets (acquisition, retention, innovation, marketing vision, and content).

• Directed a team of 60 employees and managed large-scale digital and e-commerce transformation programs (17 projects delivered in theme parks, retail, luxury, fashion, online betting, media, B2B & B2C sectors, with Hybris, Magento, Demandware, AEM, SuccessFactors, ServiceNow, GCP, OutSystems…).

• Directly contributed to generating +£25M in revenue through RFPs and supported +£45M in revenue over 3 years.

• Supervised and controlled scope, deadlines, resources, and budgets, with regular reporting to stakeholders.

• Implemented various methodological frameworks (Agile, SAFe, Hybrid, Waterfall) to optimize program delivery.