Freelancer profile translated to English.
Back to original languageAbout Jean-Louis Bernard
🎯 Versatile professional, I support you with your needs in customer relations, after-sales support, e-reputation and administrative assistance.
With 2 years of experience in a call center (telecommuting), I efficiently manage customer exchanges (chat, email, orders, complaints, customer reviews).
As a trained lawyer (business law, HR), I can also assist you in drafting or proofreading legal documents: contracts, terms and conditions, job offers, sourcing, job descriptions, etc.
Reactive, rigorous and autonomous, I adapt to your tools and processes.
🔧 Skills offered:
– Customer relations (after-sales service, email, chat, e-reputation)
– Sourcing / drafting job offers
– Drafting contracts
– Order tracking, complaint management
– Remote legal and administrative assistance
📦 Types of projects managed:
– Outsourced customer support
– Online image management (customer review responses)
– Assistance with the legal structuring of services (freelancers, small businesses)
– Operational HR support (one-off or continuous missions).
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- CABINET D'AVOCAT LDLEGAL COLLABORATORSOCIAL NETWORKSJune 2025 - September 2025 (3 months)Rabat, MoroccoCollaboration as a lawyer within a consulting firm specializing in labor law and HR support. I provided operational support to consultants on legal issues related to human resources management, while actively participating in contract drafting.
- DCS COMMUNICATION CENTERCUSTOMER ADVISORE-COMMERCEAugust 2023 - September 2025 (2 years and 1 month)Rabat, MoroccoFreelance mission carried out within a remote customer relations center, as part of an outsourced after-sales service system. Working remotely, I managed daily customer requests via various channels (telephone, online chat, e-mail), with the main objective of customer satisfaction and the effective resolution of problems encountered.
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Education
- Bachelor's Degree in Business LawHaute Ecole Leonard De Vinci2020Licence en Droit des Affaires
- BTS in Business ManagementIF PRO2024BTS en Gestion d'Entreprise
Certifications
- L'intelligence émotionnelle au service de la relation clientDCS COMMUNICATION CENTER2025