Freelancer profile translated to English.
Back to original languageAbout Jean-Jacques
Certified Salesforce consultant with experience in multiple multi-cloud projects, particularly involving Sales and Marketing clouds.
I have solid CRM experience and business marketing expertise combined with a technical aptitude for the web, including knowledge of certain programming languages (SQL, CSS, HTML).
Strong interest in teamwork, which is a real driving force for me.
I can support you in various aspects of your Salesforce projects, including:
- Workshop facilitation
- Writing specifications / user stories
- Functional solution design
- Configuration within the solution
- Writing functional specifications
- User training
- Project management
French
Native or bilingual
English
Fluent
Spanish
Conversational
Can work on-site
Paris (up to 50km)
Experience
- DocaposteCRM ManagerDIGITAL AND ITJuly 2023 - Today (3 years)Functional scope: Sales, Service, ExperienceTeam ManagementSalesforce Project ManagementIntegration ProjectSalesforce Instance Maintenance and Operation (MCO) for over 650 usersChange ManagementReporting and Change Tracking
- IdexSalesforce ConsultantENERGY AND UTILITIESFebruary 2023 - May 2023 (4 months)Paris, FranceFunctional scope: Experience Cloud, Sales Cloud, Field Service LightningPart of a team of 7 consultantsImplementation of a new web solution to manage customer requests and services
- Engie - SAFunctional LeadENERGY AND UTILITIESJanuary 2022 - April 2022 (4 months)Paris, FranceFunctional scope: Salesforce Sales Cloud, Salesforce Experience CloudPart of a team of 6 consultantsImplementation of a new customer request management solution
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Education
- Master of Science Digital Marketing & International Project ManagementSkema Business School2015Social Media Management Email marketing SEM Web strategy Business venturing
- MSc Master in ManagementSkema Business School2015Globalization International Business Corporate Finance
Certifications
- Salesforce Certified Platform App BuilderSalesforce
- Salesforce Certified Marketing Cloud Email SpecialistSalesforce