About Jean-François
French
Native or bilingual
English
Conversational
Experience
- POINT P SIEGE BEZIERSMOBILE LOCAL SUPPORT TECHNICIAN SAINT-GOBAINMarch 2024 - October 2024 (7 months)• Service-Now, Infoblox, Grafana• Catappli, Account Management Assistant• Imaging of SGDBF workstations (BPE, Cenareo, tablets, etc.)• Microsoft BitLocker management and administration• Remote takeover via ADTOOL• Sage XRT Solutions, Java• Securing OFFICE applications via Microsoft AUTHENTICATOR (MFA)
- CA-GIP RODEZHELPLINE TECHNICIANFebruary 2023 - February 2024 (1 year)• Ticketing via METIS• Sentinel One• Remote Desktop Manager, Teamviewer• Stock management• Receiving and sending equipment• User support• Installation and configuration of the MDM Workspace One Intelligent Hub (Air Watch)
- C&D MONTPELLIERSUPPORT & LOCAL TECHNICIANFebruary 2022 - December 2022 (10 months)• Adobe Admin Console• Office 365 Admin Console• Imaging of desktops and laptops• Installation of group-specific applications• Remote user support• Ticket management via GLPI• Creative Cloud installation and Office 365 2019 installation• Forticlient VPN installation and configuration
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Education
- LABOMAKERPasserelles2020LABOMAKER
- ARSI2019ARSI
Certifications
- CCNA 1GRETA MONTPELLIER2021