Jean-Denis Mouchard

You are an executive, entrepreneur, manager, or team seeking meaning, I support you with commitment and creativity:

- Individual coaching: taking on a new role, leadership development, managerial posture and savoir-être, team dynamics, preparation for complex decisions, public speaking, emotional regulation, time management...

- Team and organization coaching: shared vision, cohesion, new organization, inter-team relationships, inclusion and trust, collective and creative intelligence, tension management...

- Consulting: to explore new avenues and benefit from my expertise in management, employee engagement, customer relations, service culture, creativity, and aviation.

- Action training: to reveal talents through learning and offer your employees keys to progress meaningfully in their roles.

Winning customer preference means mobilizing, valuing, and delighting all employees and partners around service culture, attitudes, and customer relations. And it is with a team of 10 committed employees that I have pursued this ambition.

- Definition of Hospitality Strategy: ambition, action plan, measurement

- Management of Customer Relations activity: 625,000 contacts and 8,000 complaints/year

- Dissemination of service culture for the airport community: seminars, training, activities

Accompanying the company's transition to digital by establishing a strategy aligned with all partner teams: marketing, IT, communications, operations.

- Co-creation of the Digital Customer entity and vision: strategy, team building, budgets

- Implementation of an Operational Plan with 40 projects and €10M in investments over 3 years

- Management of the Digital Committee / Cross-functional project piloting: WiFi, intermodal choices, mobile agents...

- Dissemination of digital customer culture