Freelancer profile translated to English.
Back to original languageAbout Jean-Claude
A graduate of ESCP and with a Master's in Digital Marketing, I am a specialist in customer experience and in managing transformation and innovation programs in personal insurance and P&C insurance. With 20 years of experience, I have led about fifty continuous improvement missions and cross-functional projects for product launches, sales organization evolution, information system implementation, regulatory compliance, and innovation. Certified Scrum Master (Scrum.org) and Green Belt (in progress).
French
Native or bilingual
English
Fluent
Can work on-site
Paris 1er Arrondissement (up to 50km)
Experience
- Crédit Agricole SAConsultant ManagerBANKING AND INSURANCEOctober 2020 - Today (5 years and 7 months)Paris, France- Responsible for Business Analysis for the implementation of a performance measurement system in compliance and profitability for General Agents- IT lead for the replacement of the Assistance partner
- Crédit Agricole SAConsulting ManagerBANKING AND INSURANCEMarch 2020 - June 2020 (4 months)- PMO for a project to launch a remote monitoring service coupled with a home insurance contract- Monitoring of an optimization plan for the automated data capture/recognition of auto contracts
- La Mutuelle Générale - MGMHead of Innovation and Digital Transformation within the Development DepartmentBANKING AND INSURANCEMarch 2013 - Today (13 years and 3 months)Paris, FranceWithin the Development Department:• Head of the Cross-functional Projects and Tools unit (managing 3 people)• Finalist in the internal Innovation challenge (Design Thinking Methodology)• Business expert for the following projects: Salesforce Lightning CRM, OAV, Telephony, online subscription, electronic signature, Web call back...• Specialist in bringing new products to market in B2B and B2C segments• Business referent for sales network reorganization projects• Business referent for regulatory projects (IDD, GDPR, AML/CFT)
Reviews
Yoric
Rocket Assurance
Reviewed on 9/15/2021
Jean-Claude is an expert in his field, available, attentive, and proactive. He supported me well beyond what was initially planned.
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Education
- MBAESCP Europe - International Business & Communication1992
- Master in Digital MarketingInstitut Léonard de Vinci2015- N°1 au classement des MBA e-business du SMBG - MBA reconnu de formation 1 « Responsable e-business / e-marketing » inscrite au Registre National de la Certification Professionnelle (RNCP)