Jean Claude Castets

Operational manager for ergonomics interventions for the Ergonomics and Activity Analysis Department of Pôle emploi. Role within a framework agreement with call-off orders. - Analysis of requests and proposal of interventions - Positioning of resources, definition of the approach and schedules - Administrative and financial monitoring - Operational monitoring of interventions - Recruitment and management of the consulting team - Reporting to the client

References

• Ergonomic Audit: Efficity (efficity.com website)

• User Research (User Interviews, Observations, Personas, Experience Maps, etc.): Avise (Say Yess and socialement-responsable.org websites) / Société Générale (Short and long-term Treasury)

• Co-creation and Co-design Workshop (Design Studio, Card Sorting, etc.): Avise (Say Yess website) / Société Générale (Short and long-term Treasury)

• UX Interface (Mockups using Axure - interface structuring, navigation system, information presentation, etc.): Export entreprise / Socomec / BPCE / L'Oréal IT

• User Testing: EDF / Orange / PSA / Grenoble Digital Library

• Functional Project Management (Requirements definition, development monitoring, acceptance testing): macigogne.fr website for Pôle emploi

Ergonomics support within the ergonomics department of the Pôle emploi IT department.

• Implementation of design standards for technical platforms of business applications and websites (under JSF framework: definition and harmonization of design rules and creation of a design library under Axure. Under Angular JS, Tapestry, and Bootstrap: writing of the design standard for Pôle emploi applications and websites, definition of graphic charters, implementation of a presentation site for Angular components, consideration of digital accessibility in the design of the standard).

• Design of business applications and website evolutions (Evolution of applications for managing job seekers and companies, redesign of the fraud management application, redesign of the CV library for the pole-emploi.fr website, etc.).

• Impact study of the implementation of new work tools on Pôle emploi agents (Study on the implementation of flat screens, study on the use of Electronic Document Management, study on the migration of workstations to Windows 7 and Office 2010).