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Jean-Christophe MilerJM

Jean-Christophe Miler

Cybersecurity Expert | AI Agents | DevSecOps

€600/day
Nivelles, BE
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jean-Christophe

Scale your business with AI - backed by enterprise-grade IT reliability.

Most AI solutions fail because they're neither secure nor scalable. I bridge the gap between cutting-edge AI automation and robust IT infrastructure. With a background managing support for 2,000+ clients and infrastructure for 250+ employees, I don't just build 'cool' tools - I build secure, professional systems that actually work at scale.

Core Expertise:
AI & Automation (The "Speed" Layer)

n8n Expert: Designing complex, multi-step workflows to automate business logic.

AI Agent Development: Leveraging LLMs (OpenAI, Anthropic, Gemini) for data processing and customer interaction.

Rapid Deployment: Getting your project from concept to "Live" in record time.

IT Infrastructure & Security (The "Stability" Layer)

System Administration: Expert management of Microsoft 365 environments and MDM solutions.

Cybersecurity: Ensuring your automations and data processing meet professional security standards.

Network Infrastructure: Optimizing your business backbone for performance and reliability.

High-Volume Support: Proven experience managing large-scale IT support operations.

Website & E-Commerce Creation: Need an online presence? I can build your showcase or e-commerce site using Odoo.

Why Me?
You get the best of both worlds: the innovation of an AI developer and the discipline of a system administrator. I understand that speed is useless if the system isn't secure or breaks under pressure.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Nivelles (up to 50km), Bruxelles (up to 50km)

Experience

  • AVASO Technology
    IT Support Engineer
    TECH
    November 2025 - Today (9 months)
    Bruxelles, Belgium
    ● First-Line Support & Troubleshooting: Providing Tier 1 and Tier 2 technical support for various end-user issues, ensuring prompt and efficient problem resolution through multiple channels.
    ● Operating System & Software Management: Expertly installing, configuring, deploying, upgrading, and troubleshooting a wide range of operating systems (Windows 10, 11).
    ● Vendor Management & Escalation: Directly coordinating with third-party vendors to effectively resolve complex or specialized technical issues.
    ● Network & System Diagnostics: Utilizing diagnostic tools to troubleshoot and resolve issues related to network connectivity, hardware, and application software.
    ● Cross-Platform Proficiency: Maintaining fundamental knowledge of macOS to provide essential support.
    ● Comprehensive IT Infrastructure Understanding: Possessing a holistic understanding of the complete IT infrastructure, including networks, servers, A/V, smart devices, and telecommunications.
    ● Documentation & Communication: Providing accurate and timely ticket updates for all reported incidents and delivering clear, professional communication on status and resolution to stakeholders.
    Mac OS Windows Linux Customer Service
  • Dayana Corp
    IT Support Specialist
    TECH
    June 2025 - October 2025 (4 months)
    Bruxelles, Belgium
    • Office 365 Management with Microsoft Licenses
    • Management of 250 on-site and remote employees for TheMerode, Respace, and Profirst
    • Ticket Management with HubSpot
    • Communication via Slack
    • Documentation with Notion
    • Infrastructure Management with Cisco Meraki and Fortinet Cloud
    • Mac User MDM Management with Addigy
    Office 365 Administration Mac OS Cisco Meraki slack MDM
  • URBANPOS
    IT Support
    TECH
    October 2024 - June 2025 (8 months)
    Basse Lasne, Belgium
    • IT Support - Restomax Application
    • Ticket Management with Teamleader and Odoo
    • Level 1 Support for 2000 clients
    • Level 1 and 2 Support with Ringover, TeamViewer, and AnyDesk
    • Remote and on-site router configuration
    • Printer and Network configuration
    • Documentation with Odoo
    • Bug management related to the application and relaying to the development team
    odoo Windows Teamleader Ringover TeamViewer

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Education

  • Java Developer Full Stack
    TechnofuturTIC
    2024

Certifications

Skill set

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