About Jean-Christophe
French
Native or bilingual
English
Fluent
Experience
- AVASO TechnologyIT Support EngineerTECHNovember 2025 - Today (9 months)Bruxelles, Belgium● First-Line Support & Troubleshooting: Providing Tier 1 and Tier 2 technical support for various end-user issues, ensuring prompt and efficient problem resolution through multiple channels.● Operating System & Software Management: Expertly installing, configuring, deploying, upgrading, and troubleshooting a wide range of operating systems (Windows 10, 11).● Vendor Management & Escalation: Directly coordinating with third-party vendors to effectively resolve complex or specialized technical issues.● Network & System Diagnostics: Utilizing diagnostic tools to troubleshoot and resolve issues related to network connectivity, hardware, and application software.● Cross-Platform Proficiency: Maintaining fundamental knowledge of macOS to provide essential support.● Comprehensive IT Infrastructure Understanding: Possessing a holistic understanding of the complete IT infrastructure, including networks, servers, A/V, smart devices, and telecommunications.● Documentation & Communication: Providing accurate and timely ticket updates for all reported incidents and delivering clear, professional communication on status and resolution to stakeholders.
- Dayana CorpIT Support SpecialistTECHJune 2025 - October 2025 (4 months)Bruxelles, Belgium
- Office 365 Management with Microsoft Licenses
- Management of 250 on-site and remote employees for TheMerode, Respace, and Profirst
- Ticket Management with HubSpot
- Communication via Slack
- Documentation with Notion
- Infrastructure Management with Cisco Meraki and Fortinet Cloud
- Mac User MDM Management with Addigy
- URBANPOSIT SupportTECHOctober 2024 - June 2025 (8 months)Basse Lasne, Belgium
- IT Support - Restomax Application
- Ticket Management with Teamleader and Odoo
- Level 1 Support for 2000 clients
- Level 1 and 2 Support with Ringover, TeamViewer, and AnyDesk
- Remote and on-site router configuration
- Printer and Network configuration
- Documentation with Odoo
- Bug management related to the application and relaying to the development team
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Education
- Java Developer Full StackTechnofuturTIC2024