Freelancer profile translated to English.

Description

Currently Service Manager at Adeo in Lille, I intend to establish myself and become known in Bordeaux as a freelancer.

My skills focus on everything related to Delivery: implementation and monitoring of technical, business, and business indicators. SLA compliance, work and communication around continuous improvement and during crisis meetings for major incidents.

Profile without technical expertise, but good knowledge of different technologies and interdependencies between storage, network, VM, DB, and OS.

Rigorous, sense of autonomy and communication. Certified LEAN V3 and eSourcing Capability Model for Service Providers v2.02.

Good knowledge of the LEAN philosophy

Languages

Spanish
Conversational
English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Bordeaux (up to 50km)

ADEO - ADEO IT
Service Manager
LOGISTICS AND SUPPLY CHAIN
June 2015 - Today (10 years and 11 months)
Ronchin, France
Ensure the quality of customer service and compliance with IT department commitments on the technical platforms in my portfolio.
Guarantee the availability and performance of infrastructures hosting business-critical applications.
Develop a service charter culture to display, share our commitments with our clients and measure ourselves to drive continuous improvement.
Master the changes made to infrastructures hosting "critical" applications by supporting teams (application and technical) on operations requiring coordination.
Participate in the implementation of new processes and the evolution of existing ones, in a customer service culture.
Continuous Improvement Delivery High Availability Commitments SLA KPI Performance Communication
Bonduelle Europe Long Life
Operations Manager
AGRICULTURE
October 2013 - June 2015 (1 year and 8 months)
Lille, France
Operational management of the service: indicators, service quality,
continuous improvement and application availability
Service of 20 people
Interface for all outsourcing projects
Delivery Outsourcing KPI Team Management Post-production Project Management Communication
La Redoute
Operations Manager
E-COMMERCE
September 2012 - November 2014 (2 years and 2 months)
Roubaix, France
Manage Project and Production Managers teams and develop employees
Improve the profitability of the service through synergy
Supervise project management, changes, incident management, crises.
Guarantor of SLAs, contractual indicators and continuous improvement
Indicators Management SLA KPI Incidents Continuous Improvement Post-production Lean Management ITSM