You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Malt Strategy
New report
Malt Tech Trends 2026
Jean-Charles MonceauJM

Jean-Charles Monceau

Customer Experience | Data | AI

€700/day
Versailles, FR
8-15 years
Project Management
Artificial Intelligence
Customer Success
Sales Funnel
Python Programming

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Jean-Charles

Project Manager with 20+ years of experience in driving technical innovation, performance strategy, data governance, implementing AI solutions, and leading cross-functional teams. Expert in business analysis, managing cross-functional teams, creating complex, high-value business technical solutions, and passionate about technological and human learning.
Defense and Military
Digital Business Models
Telecommunications

  • French

    Native or bilingual

  • English

    Native or bilingual

  • German

    Basic

Can work on-site
Versailles (up to 50km)

Experience

  • Data Dynamics Consulting
    Data Scientist
    DIGITAL AND IT
    June 2025 - Today (1 year and 2 months)
    Versailles, France
    -Leading large-scale digital transformations (Sales, Production, Operations), with an explicit focus on simplifying employee journeys and improving operational performance, aligned with digital and business objectives.
    -Structuring Data & AI governance (roles, standards, training, skills development).
    Digital Transformation Artificial Intelligence Data Governance Automation Predictive Modeling
  • Nokia
    Director of Customer Experience
    TELECOMMUNICATIONS
    January 2020 - May 2025 (5 years and 4 months)
    Massy, France
    -Leading a global Customer Experience transformation, combining CX strategy, data governance, and AI to create a consistent, predictive experience across all sales (pre-sales, post-sales).
    -Direct influence at the highest level of the organization (CEO, Executive Committee, VPs) to embed CX as a strategic lever for growth and competitiveness.
    Growth Strategy Customer Success BI Strategy Program Management International
  • Nokia
    Director of Pre-Sales Operations
    January 2016 - January 2020 (4 years)
    • Lead pre-sales operations for a €10 billion/year pipeline, implementing advanced sales analytics (growth +25%).
    • Direct automation transformation programs and tender processes (+30% efficiency).
    • Creation of a new business unit for 30 new E2E solutions around Mobile, Transport Network, Core Network/Cloud, and Security.
Check out Jean-Charles's experience

Recommendations

Be the first to recommend Jean-Charles

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Education

  • Master in Trustworthy Artificial Intelligence
    Ecole Centrale Supélec, Gif/Yvette
    Master en Intelligence Artificielle de confiance
  • Master
    EPITA
    Master en Telecommunications

Skill set

Consulting
Data Science
Digital Transformation
Agile Project Management
Change and Transformation Management
Business Intelligence (BI) Strategy
Exploratory Data Analysis
KPIs and Metric Definition and Monitoring
Time Series Analysis and Forecasting
User Segmentation
AI and Advanced Analytics
Data Visualization
IT Project Management
System Integration
Project Management (PMO)
Target Operating Model
Talent Management and Employee Development
Post-Merger Integration
Delivery Management
Product Strategy
Growth Strategy
Market-Sizing and Growth Trend Analysis
Portfolio Strategy
Competitive Intelligence
Product Development
Quality Management
Lean Management
Lean Service Operations
Customer Relationship Management (CRM)
Customer Segmentation and Analysis
Go-to-Market (GTM) Strategy
Sales Excellence
Compliance
Controlling and Performance Management Systems
Risk Management
Corporate Finance
Due Diligence
Computer Vision / Image Processing
Deep Learning
Feature Engineering
Machine Learning Theory
Model Optimization
Model Training and Evaluation
Natural Language Processing (NLP)
Predictive Modeling

Categories