Jean-Charles Bissiri

Within the IT Department of Engie Global Business Support

● Analyze, understand, and propose a technical solution adapted to client needs

● Project monitoring from realization to delivery, respecting constraints

● User support and assistance with technical changes

● Write procedures and train users on new tools

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● Migration of network data to SharePoint Online.

● Management of AD groups and ServiceNow groups

Within an application support team in production for P&L & Risk calculations for financial markets.

● Daily monitoring of P&L & Risk calculations

• Analysis and resolution of technical and functional incidents (level 1, 2, and 3)

• Incident management in FTS (teams in Mumbai, Paris, and Montreal)

• Application supervision (9 Applications - Geneos / Nagios)

• Performance verification

• Ensure a level of availability in line with user needs

• Setup and maintenance of the alerting base (Script, tetracall)

• Maintenance in operational condition of critical trading applications

● Testing, technical validation, and deployment of applications in production.

• Deploy, install, and configure applications in the test environment

• Validate the proper functioning of applications

• Deploy new versions in production

● Management and execution of projects related to application evolutions.

• Creation of clusters based on client needs

• Participate in application evolution with development teams

• Automation of processes (purge scripts, deployment)

• Database migration (Oracle 11g -> 12c)

• Application maintenance

• Define technical architecture with the Infrastructure team

• Define and implement the application disaster recovery plan

● Writing of operational documentation

• Maintenance of application documentation

• Implementation of procedures for FTS Technical environment:

• 70% Linux: CentOS / RHEL 5 / RHEL 6 / RHEL 7

• 30% Windows: 2008 R2 / 2012 R2

• Cassandra, Confluence, Geneos, Dollar Universe, IIS, Introscope, ITIL, Jira, Microsoft SQL, Nagios, Oracle (11g - 12c), Perl, PRM (scheduler) Python, Service Now, Shell, Sysload, Weblogic

The MarketMap solution offers access to market data including real-time price information, news, and analysis from over 160 global exchanges.

● Support for the Marketmap Terminal application (level 2 and 3 - 24/7).

● Recruitment, training, and management of the Operations team (4 people in Tunis).

● Migration of a data center from Geneva to Paris (10 months).

• Weekly project planning

• Creation of the connection matrix

• Preparation meeting for design with the infrastructure team

• Weekly project follow-up with the Tunis team

● Handling escalations and writing incident reports.

● Incident management, monitoring, and KPI writing.

• Daily incident meeting

• Weekly problem meeting

• Creation of monthly KPIs

● Quarterly DR (Annual with clients)

• Writing procedures in case of data center loss Technical environment:

• 80% Windows: 2008 R2 / 2012 R2

• 20% Linux: CentOS

• IIS, Microsoft SQL 2012, Nagios, Powershell, Python, Salesforce, sFTP, VMware