Freelancer profile translated to English.

Description

Business analyst, I have both confirmed technical and functional skills in the IT field. I have about ten years of experience gained in service delivery to clients in the retail, banking, and insurance sectors in Ile-de-france.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

MERCEDES-BENZ Cars France
Freelance AMOA SI Infra Production Governance & Operations
AUTOMOBILE
May 2023 - December 2024 (1 year and 7 months)
Montigny-le-Bretonneux, France
OPERATIONS
 Review of maintenance, support, and software and hardware license contracts, ahead of the annual Electrical Shutdown project.
 Supervision and coordination of maintenance contracts for the entire Production Infrastructure in operation.
 Inventory of virtual resources (VMs, Databases) between the ServiceNow CMDB and the local resource database.
 Point of contact in English with the outsourcing partner Infosys, and the Mercedes-Benz Logistic Centers, Own Retails, and Independent Dealers entities.
 Consolidation of local physical server Technical Owners' contacts in the resource database.
 Supervision and coordination of maintenance contracts for the entire Production Infrastructure in operation.
 Inventory of physical resources in server rooms and networks.
 Assistance with infrastructure license surveys: Data collection (applications, servers), verification of entered information.
 Monthly update of backup consumption for file servers and inventory of local servers before billing.
MERCEDES-BENZ Cars France
Freelance AMOA SI Infra Production Governance & Operations
AUTOMOBILE
May 2023 - December 2024 (1 year and 7 months)
Montigny-le-Bretonneux, France
GOVERNANCE
 Implementation of the eCAB/CAB meeting procedure, in accordance with ITIL principles.
 Implementation of the RACI for Change ticket management and eCAB/CAB meetings.
 Implementation of eCAB/CAB Meeting Template Review.
 Implementation of eCAB/CAB Meeting Template Planning Overview.
 Presentation, participation, evaluation, and validation of change tickets in Change Advisory Board meetings.
 Technical approver for change tickets for the local DC for MBF.
 Technical assistant for MBF entities on local DC change tickets.
 Guarantee of compliance with SLAs, RACI, change ticket conformity, and smooth running of eCAB/CAB meetings.
 Establishment of weekly meetings, workshops, and their minutes with Infosys Tower Leads and Application Owners in English for vulnerability remediation.
 Implementation of vulnerability ticket assignment groups on ServiceNow for MBF entities.
 Coordination with all stakeholders for vulnerability remediation in the local DC.
 Monitoring of vulnerability tickets on ServiceNow assigned to entities according to collectively defined criteria.
 Coordination in English for the vulnerability remediation project between the outsourcing partner Infosys, the security team, and management in Stuttgart.
 Coordination of the Electrical Shutdown project for the Production Infrastructure on the fallback and main sites.
 Preparation and participation in the electrical shutdown of servers and network equipment for electrical maintenance on the fallback site.
 Audit and compliance of administrator account access on on-premises Windows servers.
 Management of the operational maintenance activities for the One Automation application.
 Follow-up of ongoing One Automation topics.
 Implementation and update of Deeplinks and One Automation ticket templates on ServiceNow.
MERCEDES-BENZ Cars France
Freelance AMOA SI Infra Production Governance & Operations
AUTOMOBILE
May 2023 - December 2024 (1 year and 7 months)
Montigny-le-Bretonneux, France
PRODUCTION
 Monitoring of job and workflow incidents in the Automation application for large file transfers in the production environment.
 Monitoring of MOVEit installations and updates with the Orsenna teams.
 Monitoring of backup requests, server reboots, and license management for MOVEit servers.
 Daily supervision of backup servers (Data Domain).
 Participation and failover testing of the infrastructure during the core switch change for MBF.
 Operational monitoring of the Integra team's activities on One Automation.
 Monitoring of user incident/request tickets via ServiceNow.
 Extraction and reporting of ongoing activities through weekly points.
 Management of ongoing operations executed by the outsourcing partner through weekly operational committees.
 Addressing blocking points from all stakeholders.
Freelance AMOA SI Infra Governance
Production & Operations
 Communication and alerts on risks and impacts that could affect production (data loss, infrastructure unavailability, etc.).
 Monitoring of the operational maintenance of the production infrastructure, including all physical servers, virtual servers, data applications, and databases.
 Creation and monitoring of requests and incidents for the MOVEit application installed on Production servers and hosted on the Eolas platform.
 Assistance in the operational maintenance of application servers and SQL database servers (MOVEit).
 Daily monitoring of the operational maintenance of robotic servers.
 Creation and monitoring of requests for random and specific data restoration from tapes.
 Monitoring, reporting, and tracking of alerts for AD objects with vulnerabilities.
 Hands and feet referent for the outsourcing partner's technicians in the server rooms.