Freelancer profile translated to English.
Back to original languageAbout Jean-Baptiste
I help hotels and holiday camps automate their customer relations through AI agents capable of handling calls and emails 24/7, without involving reception.
Specifically, I implement intelligent assistants that respond to customer inquiries (reservations, information, availability, services, frequently asked questions), filter requests, and escalate only complex cases to the human team.
• Significant reduction in personnel costs
• Time savings for on-site teams
• Fewer non-essential emails and calls
• Improved customer satisfaction through fast and continuous responses
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- JBPProfessional Project – AI Agent for Hotel Customer RelationsJanuary 2026 - Today (5 months)Bastia, France• Design and deployment of an AI agent for managing calls and emails in the hotel sector• Creation of conversation scenarios adapted to hotel-specific issues• Real-world testing (use cases: reservations, FAQs, customer requests)• Optimization of flows to reduce human interruptions and improve efficiency
- JBP HOLDGmail and Phone Assistance for Hotels and Holiday CampsJanuary 2026 - Today (5 months)Bastia, FranceI help hotels and holiday camps automate their customer relations through AI agents capable of handling calls and emails 24/7, without involving reception.Specifically, I implement intelligent assistants that respond to customer inquiries (reservations, information, availability, services, frequently asked questions), filter requests, and escalate only complex cases to the human team.• Significant reduction in personnel costs• Time savings for on-site teams• Fewer non-essential emails and calls• Improved customer satisfaction through fast and continuous responses
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Education
- Mountain guide certificate: Group leadership, customer experience management, organization and safety in tourist environments. First aid certificate (PSC1 / equivalent): Emergency situation management, public handling, working under pressure. Also, my high school diploma is in progress - Jeanne d'Arc - 2026Jeanne d'Arc2026Triple AAA