Freelancer profile translated to English.
Back to original languageAbout Jean-Baptiste
Formerly at Salesforce (7 years) | 20 years of sales experience | Admin & Sales Cloud Certified
Looking for a consultant who truly understands your sales and customer service challenges?
After 20 years in sales as an Account Executive, including 7 years at the heart of the ecosystem at Salesforce.com, I decided to move to the "other side of the mirror." My goal: to transform your CRM from a simple data entry tool into a real growth engine.
Why work with me?
My added value is twofold: I master complex sales processes (the "Business") and I know how to translate your needs into concrete technical solutions on the platform.
- Business Vision & ROI: I don't configure fields for fun; I build workflows to accelerate your sales cycles and free up time for your teams.
- Ecosystem Expertise: Sales Cloud and Service Cloud hold no secrets for me, from lead management to ticket resolution.
- Automation & Future: I will guide you in automating your processes using Flow and integrating AI with Agentforce to boost your productivity.
My Areas of Expertise:
- Audit & Consulting: Analysis of your current processes and strategic recommendations.
- Deployment & Configuration: Customized implementation of Sales Cloud and Service Cloud.
- Automation (Flow): Elimination of repetitive tasks so your Sales team can focus on selling.
- Agentforce: Support on new AI uses for enhanced customer service.
"I am not just a technical executor; I am your partner in aligning your technology with your business ambitions."
Certifications:
- ✅ Salesforce Certified Administrator
- ✅ Salesforce Certified Sales Cloud Consultant
English
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- CHAPSVISIONAccount ExecutiveJanuary 2022 - January 2024 (2 years)92150 Suresnes, FranceDevelopment of CRM (Coheris) and Marketing Automation (NP6) offerings. Public sector, insurance, GMS, ... Team management.
- ADOBEAccount ExecutiveJanuary 2018 - January 2022 (4 years)Paris, FranceDevelopment of CX software offerings (Marketing Automation, CDP, CMS, Web Analytics...). All SBF 120 sectors.
- ORACLEAccount ExecutiveJanuary 2014 - January 2018 (4 years)Commercial development of CX cloud offerings (CRM, Marketing Automation, DMP...). Multi-sector (Construction, Services...).
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Education
- Salesforce Certified Platform Administrator Salesforce Certified Sales Cloud ConsultantSalesforce Certified Platform Administrator Salesforce Certified Sales Cloud Consultant
- ESCE Diploma (Higher School of Foreign Trade)